Blanca Meza
New York,9036 185th Street, Hollis
Summary
Highly organize and detail-oriented professional with background providing top-notch cleaning services. Skilled and streamlining daily cleaning processes and efficiently managing resources. Proven track record for delivering exceptional customer service and consistently exceeding quality standards. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Breakfast Attendant
TownePlace Suites by Marriott
04.2023 - Current
- Managed food preparation tasks effectively, meeting the demands of peak service hours with ease.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
Cashier
Food Universe Marketplace
11.2022 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Created report of New York Lottery.
- Created report of Metro Cards and Scratch-off.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Ideal Food Basket
02.2021 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Created report of New York Lottery.
- Performed inventory of the daily New York Post and Daily News.
- Worked with signs and label for the whole branch product.
- Provided assistance to customers in the self-checkout area.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Waitress
Victor's Coffee Shop
04.2018 - 03.2022
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collected and processed orders taken from digital platform such as: Uber Eats, Doordash, Grubhub, and online website.
- Performed general cleaning service in the coffee shop.
- Answered phone for delivery and take outs.
- Inspected dishes and utensils for cleanliness.
Education
Licensed - Communications
University Jose Matias Delgado
San Salvador01-2018
High School Diploma -
Institute National of San Bartolo
Ilopango, El Salvador11-2010
Skills
- Food Safety
- Order taking accuracy
- Stocking
- Food safety knowledge
- Efficient multitasking
- Cash handling proficiency
- Guest Relations
- Resolving guest complaints
- Customer service excellence
- Safe Food Handling
- Teamwork and Collaboration
- Computer Skills
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Breakfast Attendant
TownePlace Suites by Marriott
04.2023 - Current
Cashier
Food Universe Marketplace
11.2022 - Current
Cashier
Ideal Food Basket
02.2021 - 04.2024
Waitress
Victor's Coffee Shop
04.2018 - 03.2022
Licensed - Communications
University Jose Matias Delgado
High School Diploma -
Institute National of San Bartolo
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