Brenda Campos
Account Support Representative
San Salvador
Summary
Dynamic and results-oriented professional with extensive experience, specializing in customer service and account support. Excelled in order management and problem-solving, enhancing customer satisfaction and loyalty. Demonstrated expertise in Microsoft Office and strong interpersonal skills, contributing to team success and operational efficiency.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Account Support Representative
Koodo Mobile
06.2021 - Current
- Managing and processing customer orders submitted through the website to ensure accuracy and timely fulfillment
- Facilitating the activation of new customer accounts and conducting credit evaluations to ensure compliance with company policies.
- Responding to customer inquiries regarding order status, refunds, and account activations via email, ensuring accurate and timely communication.
- Addressing customer inquiries related to order status, refunds, and account activations via phone, and providing proactive follow-up to ensure resolution and customer satisfaction.
- Delivering exceptional customer service by addressing inquiries, resolving issues, and serving as an escalation point for identifying and addressing potential application defects.
Customer Service Representative
Koodo Mobile
01.2020 - 06.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Interamerican School
San Salvador, El Salvador 05.2001 -
Skills
Microsoft office
Order management
Payment processing
Email management
Strong interpersonal skills
Problem-solving skills
Computer skills
Verbal and written communication
Time management
Multitasking Abilities
Call center experience
Teamwork and collaboration
Timeline
Account Support Representative
Koodo Mobile
06.2021 - Current
Customer Service Representative
Koodo Mobile
01.2020 - 06.2021
High School Diploma -
Interamerican School
05.2001 -
Similar Profiles
Pallavi JoshiPallavi Joshi
Customer Service Representative - Part Time at Koodo MobileCustomer Service Representative - Part Time at Koodo Mobile
Chloe YuChloe Yu
Salesperson at Koodo Mobile and Telus CommunicationSalesperson at Koodo Mobile and Telus Communication
Jordan KrawczukJordan Krawczuk
Area Sales Manager for Northern Ontario/Horseshoe at Telus/Mobile KlinikArea Sales Manager for Northern Ontario/Horseshoe at Telus/Mobile Klinik