Brian Guardado
San Salvador
Summary
I am a self driven, self motivated person, that is always looking to achieve great things and learn as much as possible.
I have over 9 years of experience in the customer care,sales, virtual assistant, property manager environment.
I am always looking ways to improve my work methods, to be a more efficient asset for my employers.
Overview
13
13
years of professional experience
Work History
Medical Interpreter
ICC
2024.08 - Current
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Translated procedural information to facilitate understanding between doctors and patients.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
Maintenance Coordinator
Block & Associates
2023.08 - 2024.05
- Promoted a culture of teamwork and collaboration within the maintenance department, leading to increased employee morale and overall job satisfaction.
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
Operations Manager
Mazama
2022.10 - 2023.03
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Dispatch Coordinator
Gu-Wi Home Services
2022.03 - 2022.09
- Organized paperwork and explained individual job parameters for each assignment.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Responded to high volume of phone and email requests to provide logistics information.
- Leveraged Software and other tools to track data and make recommendations.
Property Management Virtual Assistant
AustinVestors
2020.06 - 2022.01
- Maintenance Coordinator.
- Intensive communication with vendors, owners, & residents(tenants)
- Make-ready Coordinator.
- Estimate approvals with Owners.
- Invoice revision and approvals.
- 400+ Properties
- In charge of tickets, emergency mitigation, vendor onboarding, in charge of the communication overall between tenants and owners.
- Processing the overall Move-In process to deliver a positive impact from day 1 to the incoming tenants.
- Appfolio and Property Meld experience.
Dispatch Coordinator
Outsourcing Services International
2018.12 - 2020.02
- Project Coordination,
- Email,Chat,Phone vendor assignments.
- Meeting deadlines.
- Multiple Clients at once.
- Multi Tasking.
- Calendar Management for over 40+ Technicians all over US.
Real State Cold Calling - San Diego County.
Realtor
2018.04 - 2018.10
- Data Entry
- Cold Calling
- Intensive Research
Metlife Dental Associated
SYKES
2017.02 - 2018.04
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Managed on-site evaluations, internal audits and customer surveys.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Sensitive Information handling.
Sales Representative
FOCUS Services - Whitefence
2013.12 - 2016.07
- Weekly, Monthly, & Quarterly goals.
- Work well under pressure.
- Self Motivated.
Customer Service Specialist
Stream Global Services - US Cellular
2012.06 - 2013.11
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with regular inquiries from consumers.
Education
High School Diploma -
Centro Escolar Joyas De Ceren
San Salvador -El Salvador12.2010
Skills
- Property Management System
- Property cleaning and sanitation
- Fixing property damage
- Customer Specialist Associate
- Critical Thinking
- Work well under pressure
- Team Player - Excellent Communication
- ENG - SPANISH
- Calendar Management
Timeline
Medical Interpreter
ICC
2024.08 - Current
Maintenance Coordinator
Block & Associates
2023.08 - 2024.05
Operations Manager
Mazama
2022.10 - 2023.03
Dispatch Coordinator
Gu-Wi Home Services
2022.03 - 2022.09
Property Management Virtual Assistant
AustinVestors
2020.06 - 2022.01
Dispatch Coordinator
Outsourcing Services International
2018.12 - 2020.02
Real State Cold Calling - San Diego County.
Realtor
2018.04 - 2018.10
Metlife Dental Associated
SYKES
2017.02 - 2018.04
Sales Representative
FOCUS Services - Whitefence
2013.12 - 2016.07
Customer Service Specialist
Stream Global Services - US Cellular
2012.06 - 2013.11
High School Diploma -
Centro Escolar Joyas De Ceren