Bryan Erroa
Intake Rep And Care Coordinator
Tonacatepeque
Summary
Dynamic professional with a proven track record at Cognizant Technologies Solutions, adept at enhancing patient confidentiality and streamlining intake processes. Skilled in data entry and fostering teamwork, I successfully improved client satisfaction through effective communication and resource coordination, ensuring seamless transitions in care.
Experienced with client intake and administrative tasks, ensuring efficient processing and excellent client service. Utilizes effective communication and organizational skills to manage intake procedures smoothly. Knowledge of best practices in client relations and administrative support.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Intake Representative
Cognizant Technologies Solutions
09.2023 - Current
- Streamlined communication between departments through diligent documentation of client information and needs.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and services within the organization.
- Educated clients on available services and programs, empowering them to make informed decisions about their care options.
- Facilitated smooth transitions between different stages of care by effectively coordinating necessary steps during the intake process.
Customer Service Representative Team Lead
Teleperformance El Salvador
08.2020 - 05.2023
- Fostered a positive work environment that encouraged collaboration and teamwork among employees.
- Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Improved overall call center performance with effective coaching and feedback to team members.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
Education
English Language Focused On Teaching - Teaching English As A Second Language
Universidad Tecnológica De El Salvador
San Salvador 05.2001 -
Skills
Patient confidentiality
Call center experience
Data entry proficiency
Appointment scheduling
Follow-up procedures
Teamwork
Timeline
Intake Representative
Cognizant Technologies Solutions
09.2023 - Current
Customer Service Representative Team Lead
Teleperformance El Salvador
08.2020 - 05.2023
English Language Focused On Teaching - Teaching English As A Second Language
Universidad Tecnológica De El Salvador
05.2001 -
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