Bryan Schettini
San Salvador
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
7
7
years of professional experience
Work History
Team Leader
Concentrix
01.2022 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Customer Service Representative
Concentrix
05.2018 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Sales Associate
Convergys
07.2017 - 04.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
BBA - Business Administration
Bircham Executive College
El Salvador, El Salvador11.2022
Skills
- Quality Improvement
- Work Planning
- Client Service
- Overtime Management
- Team Supervision
- SMART Goals
- Coaching and Mentoring
- Problem-Solving
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Team Leader
Concentrix
01.2022 - Current
Customer Service Representative
Concentrix
05.2018 - 12.2021
Sales Associate
Convergys
07.2017 - 04.2018
BBA - Business Administration
Bircham Executive College
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