Bryant Loucel
San Salvador
Summary
Dynamic leader with proven expertise in team management and tech support, honed at Blackhawk Network and Teleperformance. Excelled in enhancing customer satisfaction and resolving complex network issues, showcasing strong CRM software proficiency and exceptional mentoring abilities. Achieved significant improvements in service standards through effective staff coaching and performance evaluations.
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Team Lead
Blackhawk Network
09.2020 - 04.2024
- Implemented company policies and procedures for professional, cohesive customer care.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Onboarded and trained customer representatives to meet performance and service goals.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
Computer Network Technician
Teleperformance
08.2016 - 09.2020
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Troubleshot hardware and software to determine and rectify network problems.
- Supported users both local and by phone with problem resolution and education.
Education
CISCO - CISCO NETWORKING
ITCA
Santa Tecla, El Salvador02-2017
High School Diploma -
Liceo Cristiano Reverendo Juan Bueno
San Salvador, El Salvador01-2013
Skills
- Call center experience
- Team management
- CRM software
- Complaint handling
- Tech support
- Performance evaluations
- Issue resolution
- Payroll administration
- Staff monitoring
- Team coaching
Timeline
Customer Service Representative Team Lead
Blackhawk Network
09.2020 - 04.2024
Computer Network Technician
Teleperformance
08.2016 - 09.2020
CISCO - CISCO NETWORKING
ITCA
High School Diploma -
Liceo Cristiano Reverendo Juan Bueno
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