CALEB IGLESIAS
Santa Ana
Summary
I am a hard working person willing to grow as a person and as a worker, I enjoy helping others, I do my best in everything. I have strong multitasking skills, communications skills, and language skills.
Overview
12
12
years of professional experience
Work History
Administration Specialist
Amor Roofing LLC
05.2024 - 01.2025
- Increased customer satisfaction through prompt responses to inquiries, consistent follow-ups, and excellent problem-solving skills.
- Assisted in recruitment efforts by screening resumes, scheduling interviews, and maintaining accurate records of candidate information.
- Provided comprehensive support to management teams during key projects, ensuring deadlines were met and objectives achieved.
- Developed resourceful solutions for complex scheduling conflicts, ensuring minimal disruptions to daily operations.
- Maintained personnel records and updated internal databases to support document management.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing emails and texts (SMS).
Retention Specialist
Cox Communications
10.2023 - 05.2024
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues
- Negotiated contract renewals, securing continued business partnerships with satisfied clients
- Built constructive customer relationships to improve loyalty and recommendations
Reservations Agent
International Hotels Group (IHG)
05.2022 - 09.2023
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings
- Provided customers with information about availability and pricing
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
Roofing Helper
Family Business
01.2013 - 04.2022
- Contributed to the company's reputation for excellence through diligent work ethic, punctuality, and a commitment to delivering exceptional results on every project
- Ensured long-lasting results for clients through meticulous attention to detail in sealing joints or seams between shingles or panels securely
- Assisted in preventing accidents on the job site through vigilant monitoring of surroundings for hazards or unsafe conditions that could pose risks to workers' health or safety
Electrician Crew Leader
Duke Energy (Solar Panels)
08.2016 - 10.2021
- Working with a team to wire the solar panels, underground and overground wiring
- Leading a team to get job done on time and in order
- Reporting to Formen of work progress and ensuring that deadline was met
League Coordinator
Total Futbol Club
06.2014 - 05.2016
- Enhanced player experience by efficiently scheduling league games and events
- Organized successful tournaments for increased participation and community engagement
- Managed team registrations, promoting a streamlined process for all participants
- Improved communication channels with coaches, players, and parents to foster positive relationships
Education
GED -
MVCC
Philisburg, PA08.2018
Skills
- Multitasking
- Time management
- Adaptable
- Hard worker
- Communication
Languages
English
Spanish
Timeline
Administration Specialist
Amor Roofing LLC
05.2024 - 01.2025
Retention Specialist
Cox Communications
10.2023 - 05.2024
Reservations Agent
International Hotels Group (IHG)
05.2022 - 09.2023
Electrician Crew Leader
Duke Energy (Solar Panels)
08.2016 - 10.2021
League Coordinator
Total Futbol Club
06.2014 - 05.2016
Roofing Helper
Family Business
01.2013 - 04.2022
GED -
MVCC
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