Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CARDEL M. JOHNSON

Atlanta,GA

Summary

Quality-driven collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Benefit HR Liaison

Sedgwick
01.2023 - Current
  • Coordinate multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Serve as the primary point of contact, fostering strong relationships between internal teams and external stakeholders and partners.
  • Manage and resolve complex escalations and issues by determining root causes and developing automation fixes with contingency plans.
  • Create curated content such as newsletters, videos, event brochures, and marketing initiatives for HR/Management meetings, sales, and town halls.
  • Quickly disseminate targeted or mass notifications of information concerning alerts; updates, events or other urgent communication.
  • Collaborate closely with department heads to identify opportunities for process improvement initiatives.
  • Manage and create high-visibility projects with frequent presentations delivering successful executions.
  • Developed comprehensive onboarding programs to ensure smooth transitions for new hires into the company culture.

Digital Account Supervisor

JPMorgan Chase
10.2021 - 01.2023
  • Designed and implemented digital, web and social strategies to align with client business goals.
  • Worked cross-functionally with various departments on projects.
  • Analyzed and reported digital campaign performance with focus on program optimization.
  • Created engaging content optimized for specific platforms and intended audience.
  • Developed strategic plans for digital marketing initiatives, resulting in increased brand awareness and lead generation.
  • Managed the transition of new account acquisitions, ensuring a smooth onboarding process for both clients and internal teams.


Customer Service Supervisor

Delta Airlines
05.2017 - 10.2021
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

Education

Bachelor of Arts - Communications

Campbell University
Buies Creek, NC

Certification - Spanish Language

SPANISH INSTITUTO CULTURAL
Oaxaca, Mexico

Skills

  • Quality Assurance
  • Concept Development and Design
  • Strategic Planning
  • Customer Relations
  • Goals and Performance
  • Staff Management and Development
  • Interpersonal Communication
  • Emotional Intelligence
  • Conflict and Escalation Resolution
  • Presentation and Public Speaking
  • Content Creation and Design
  • Microsoft Office- Excel, Word, Outlook and Powerpoint

Languages

English
Proficient
C2
Spanish
Proficient
C2

Timeline

Benefit HR Liaison

Sedgwick
01.2023 - Current

Digital Account Supervisor

JPMorgan Chase
10.2021 - 01.2023

Customer Service Supervisor

Delta Airlines
05.2017 - 10.2021

Bachelor of Arts - Communications

Campbell University

Certification - Spanish Language

SPANISH INSTITUTO CULTURAL

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CARDEL M. JOHNSON