Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carla Bandek

San Salvador

Summary

Professional in the hospitality industry with solid foundation in delivering superior guest experiences and personalized service. Reputation for building strong team camaraderie and consistently achieving high levels of guest satisfaction. Known for adaptability and reliability in dynamic environments, with excellent communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Guest Experience Specialist

Dharma Home Suites
11.2024 - 07.2025
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Managed reservation system efficiently, effectively handling booking modifications or cancellations as needed.
  • Coordinated with housekeeping and maintenance teams to ensure timely room availability and high-quality standards.
  • Collaborated with sales team to drive event bookings, enhancing overall revenue growth for the property.
  • Consistently delivered exceptional customer service, resulting in increased positive feedback and return visits.
  • Maintained accurate records of guest preferences and history for tailored experiences during future stays.
  • Implemented strategies to optimize inventory management, reducing waste and increasing cost savings.
  • Enhanced operational efficiency by proactively identifying areas for process improvement within the department.
  • Promoted hotel amenities such as dining options or spa services to enhance guest stay experience.
  • Responded to guest inquiries to maximize guest satisfaction.

Front Desk Receptionist

Hilton BNA
02.2024 - 11.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Recruitment Coordinator

HRA-Hospital Research & Analytics
01.2023 - 02.2024
  • Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
  • Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
  • Maintained candidate records using CRM and Hiring systems and updated information accordingly.
  • Controlled recruitment program by creating marketing materials, deploying recruitment tactics, and building external relationships.
  • Supported job fairs, open houses, and recruiting events.
  • Confirmed appointments and interviews with job candidates.
  • Coordinated incoming job requisitions and applications.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Trainer Coordinator

Pacific Medical Data Solutions
03.2022 - 02.2024
  • Improved trainee performance with regular evaluations and constructive feedback.
  • Boosted employee retention by conducting engaging and interactive training sessions.
  • Optimized existing training programs to better align with company goals and objectives.
  • Developed relationships with internal stakeholders, building consensus around key initiatives related to employee education.
  • Mentored junior trainers, fostering their professional growth and development within the organization.
  • Enhanced training efficiency by developing and implementing well-structured lesson plans.
  • Tested and evaluated students on materials presented in workshops and classes.

Insurance Customer Service Representative

Guardian Life Insurance
01.2021 - 03.2022
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
  • Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.

Education

International Relationships Degree - Social Sciences

University of El Salvador
San Salvador, El Salvador
06-2024

Skills

  • Exceptional communication
  • Guest relations
  • Complaint handling
  • Feedback collection
  • Customer service
  • Data entry
  • Payment processing
  • Medical terminology
  • HIPAA compliance
  • Critical thinking
  • Active listening
  • Call center operations

Languages

Spanish
Native language
English
Proficient
C2

Timeline

Guest Experience Specialist

Dharma Home Suites
11.2024 - 07.2025

Front Desk Receptionist

Hilton BNA
02.2024 - 11.2024

Recruitment Coordinator

HRA-Hospital Research & Analytics
01.2023 - 02.2024

Trainer Coordinator

Pacific Medical Data Solutions
03.2022 - 02.2024

Insurance Customer Service Representative

Guardian Life Insurance
01.2021 - 03.2022

International Relationships Degree - Social Sciences

University of El Salvador

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Carla Bandek