Summary
Overview
Work History
Skills
Timeline
Generic

Carlos Chevez

Technicle Support
San Salvador,SS

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

11
11
years of professional experience

Work History

Operations Management Consultant

Fusion
02.2015 - 09.2020
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Increased overall efficiency by streamlining communication channels across departments, leading to improved collaboration efforts between teams.
  • Conducted risk assessments to proactively mitigate potential disruptions in the supply chain.
  • Reduced operational costs through strategic sourcing and contract negotiations.

Technical Support Representative

Motorola Mobility
11.2011 - 04.2013
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Sales Agent

AT&T Mobility
04.2009 - 02.2011
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Developed strong relationships with clients through excellent customer service and regular followups.

Skills

  • Production Scheduling

  • Capacity Planning

    • Timeline

    Operations Management Consultant

    Fusion
    02.2015 - 09.2020

    Technical Support Representative

    Motorola Mobility
    11.2011 - 04.2013

    Sales Agent

    AT&T Mobility
    04.2009 - 02.2011

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    Carlos ChevezTechnicle Support