Summary
Overview
Work History
Education
Skills
Awards
Personal Information
Certification
Timeline
Generic

Carlos Enrique Cisco Platero

.
San Salvador

Summary

I am a very responsible person with tasks assigned to me and I really like to show good results. It's not difficult for me to teach my knowledge to others to improve individual or group results.

Overview

20
20
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Customer Service Rep for TACA Airline and Supervisor Operations

Atento El Salvador
San Salvador
05.2005 - 12.2010
  • My job consists of providing information about airline tickets, bagging, flight information and purchases of airline tickets
  • After some time, I moved to a leadership position
  • My job consisted of supervising a group of customer service representatives
  • Providing coaching in performance and helping out to improve their performance

Customer Service Rep for MetLife Dental

Sykes El Salvador
10.2012 - 01.2014
  • My job consisted of providing dental insurance information for patients who had benefits to be covered by the company

Customer Service and Quality

Fusion BPO
03.2015 - 02.2018
  • My job consisted of entry leave of absence information for employees of the company Amazon
  • After some time, I moved to a quality position to evaluate the service provided by the representatives who attended the employee of the company

Technical Support

Telus International
02.2020 - 02.2021
  • My job consisted of assisting the development team in the area of email support

Maintenance Coordinator

Crystal Property Management & Sales
10.2023 - 11.2024
  • Efficient Coordination of Maintenance Activities

Oversaw and managed maintenance tasks for residential and commercial properties, ensuring timely completion and minimal disruption to tenants and operations.
Developed and maintained schedules to optimize the use of resources and prioritize urgent requests.

  • Ensuring Quality Service Delivery

Collaborated with contractors and service providers to uphold high standards of maintenance and repairs.
Monitored performance to ensure that all work met client expectations and property standards, resulting in enhanced tenant satisfaction.

Education

High School -

Liceo Cristiano Reverendo Juan Bueno
01.2002 - 12.2004

Skills

Team work

Time management

Approach to people

Dealing with conflict at workplace

Awards

  • Course of English masive, American School El Salvador, 01/01/09
  • Google Workspace, Email service specialization DNS knowledge.

Personal Information

Date of Birth: 03/04/86

Certification

Property Management Maintenance - COX Education LLC

Timeline

Property Management Maintenance - COX Education LLC

11-2024

Maintenance Coordinator

Crystal Property Management & Sales
10.2023 - 11.2024

Technical Support

Telus International
02.2020 - 02.2021

Customer Service and Quality

Fusion BPO
03.2015 - 02.2018

Customer Service Rep for MetLife Dental

Sykes El Salvador
10.2012 - 01.2014

Customer Service Rep for TACA Airline and Supervisor Operations

Atento El Salvador
05.2005 - 12.2010

High School -

Liceo Cristiano Reverendo Juan Bueno
01.2002 - 12.2004
Carlos Enrique Cisco Platero.