Carlos Enrique Cisco Platero

Crystal Property Management & Sales, Glenwood Spring, Colorado (Remote)

• Oversaw and managed maintenance tasks for residential and commercial properties, ensuring timely completion and minimal disruption to tenants and operations.
• Developed and maintained schedules to optimize the use of resources and prioritize urgent requests.
• Collaborated with contractors and service providers to uphold high standards of maintenance and repairs.
• Monitored performance to ensure that all work met client expectations and property standards, resulting in enhanced tenant satisfaction.
• Assisted the leasing department with key responsibilities, including:
  Verifying applicant information and ensuring compliance with rental policies.
  Ensuring accuracy in lease agreements and tenant documentation.
  Adhering to Fair Housing laws and property-specific regulations.
  Coordinating showings with applicants and providing property details.
  Ensuring security deposit compliance.
  Managing the charity policy process.
  Conducting tenant history checks and references.
  Ensuring applicants meet minimum qualification requirements.
  Sending renewal contracts in advance according to policy guidelines.
  Scheduling property showings.
• Proficient in property management software, including:
  AppFolio – Tenant and lease management, maintenance coordination.
  Asana – Task organization and workflow management.
  Zinspector – Property inspections and reporting.
  RingCentral – Effective communication and call handling.
  

• My job consisted of assisting the development team in the area of email support

• My job consisted of entry leave of absence information for employees of the company Amazon
• After some time, I moved to a quality position to evaluate the service provided by the representatives who attended the employee of the company

• Provided dental insurance information and benefits assistance to policyholders.
• Skilled in customer service, providing policy details to patients, scheduling appointments, canceling or rescheduling appointments, and assisting with additional policy information.

• My job consists of providing information about airline tickets, bagging, flight information and purchases of airline tickets
• After some time, I moved to a leadership position
• My job consisted of supervising a group of customer service representatives
• Providing coaching in performance and helping out to improve their performance