Carlos Gutierrez

Oversees the coordination of all cargo documentation.

Ensures timely and accurate submission of cargo
information to customs authorities worldwide.

• Helped meet changing demands by recommending improvements to business systems or procedures.
• Monitored industry trends to adapt strategies accordingly.
• Developed effective improvement plans in alignment with goals and specifications.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Development and implementation of agile processes.

• Helped meet changing demands by recommending improvements to business systems or procedures.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Educated staff on organizational mission and goals to help employees achieve success.
• Generated reports detailing findings and recommendations.
• Developed and implemented systems to track customer feedback and satisfaction.
• Maintained database systems to track and analyze operational data.

• Business applications administrator, monitoring and supporting essential applications for business continuity.
• Trained new Support Center Analysts on company policies, procedures, and software tools to ensure seamless onboarding experiences.
• Developed comprehensive knowledgebase articles for common support inquiries, reducing the need for direct customer contact.
• Worked closely with product development teams to identify recurring issues or trends that could be addressed through product improvements or updates.
• Responded to customer inquiries and provided technical assistance over phone and email.

• Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Trainer in non-regulatory courses.
• Liaison between departments to guarantee compliance with itineraries.
• Resolution and recovery of services affected by operational incidents.