Hi, I’m
Carlos Mejia
San Salvador
Summary
Solution-driven professional excelling in highly collaborative work environment, finding solutions to challenges and focused on customer satisfaction. Proven experience developing Background Removal and Web Research. User experience, best practices, usability and speed. Responding to challenges by designing and developing solutions aligned to customer's services. Translating solutions into code and working across many different APIs and third-party integrations.
Overview
6
years of professional experience
Work History
Webhelp
Operations Assistant (Sidekick)
10.2022 - 12.2023
Job overview
- Assisted with facility scheduling and customer service.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Provided administrative support with accurate document preparation and data entry.
- Prepared and delivered operational performance reports to inform management
Webhelp
Customer Service Representative
02.2021 - 10.2022
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Teleperformance
Customer Service Representative
01.2020 - 09.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
Concentrix
Customer Service Representative
12.2017 - 11.2019
Job overview
Customer Service Representative
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Education
Instituto Nacional Cornelio Azenón Sierra
Highschool from Accounting
Skills
- Effective time management
- Microsoft office
- Ability to work under pressure
- Communication
- Ability to multitask
- Organization and Time Management
- Active Listening
- Decision-Making
- Flexible and Adaptable
- Remote Office Availability
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Hobbies and Interests
- Playing soccer
- Video games
- Watching movies
- Listening to music
- Going out with friends and family
- Doing exercise
Timeline
Operations Assistant (Sidekick)
Webhelp
10.2022 - 12.2023
Customer Service Representative
Webhelp
02.2021 - 10.2022
Customer Service Representative
Teleperformance
01.2020 - 09.2020
Customer Service Representative
Concentrix
12.2017 - 11.2019
Instituto Nacional Cornelio Azenón Sierra
Highschool from Accounting
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