Carlos Montoya

Mejicanos

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

years of professional experience

Languages

Work History

Customer Service Representative

Telus International

05.2023 - 04.2025

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Ricaldone Technical Institute

San Salvador, El Salvador

05.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Complaint resolution

Critical thinking

Team collaboration

Computer proficiency

Account updating

Call center operations

Order processing

Call center experience

Consultative sales

Timeline