Carlos Ochoa
Mejicanos,SS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist - Travel Agency
SYKES EL SALVADOR LTDA.
- Provide guidance to travel troubles
- Handle complex flights, hotels, and car reservation scenarios.
Customer Service Specialist - Online Banking
TELEPERFORMANCE EL SALVADOR
- Provide assistance with banking profiles
- Provide guidance regarding deposits, and pending and declined transactions.
Customer Service Specialist - Transportation Solutions
TELUS INTERNATIONAL SV
- Provide guidance regarding public mobility to elder people
- Provide assistance to drivers optimizing fixed routes.
Customer Service Specialist - Credit Card Company
2022.01
- Provide assistance with banking profiles
- Provide guidance regarding deposits, and pending and declined transactions.
Senior Travel Advisor
Concentrix
2022.11 - Current
- Collaborated closely with corporate accounts to plan seamless group travel arrangements for meetings, conferences, and retreats.
- Increased overall sales by designing tailored travel packages that catered to clients'' unique needs and preferences.
- Ensured compliance with company policies as well as local regulations pertaining to international travel.
Education
Bachelor of Science -
Brassavola Billingual School
Puerto Cortes, Honduras 2001.05 -
Skills
Teamwork
Computer Literacy
Strong Communication
Call center experience
Problem-solving abilities
Excellent written and oral communication
References
- GABRIELA ARAGÓN, Personal Assistant to Belize Embassy, embelsalvador@mf.gov.bz, +503 7066-6770
- KATHERINE PANAMEÑO, Account Executive at Yellowberry Hub, katherineg.pu20@gmail.com, +503 7745-2855
- EDUARDO AZUCENA, English Coach at Direct English, eduardoazucena20@gmail.com, +503 7836-5544
- MICHELL BLANCO, Customer Service Specialist, michyblanco7@gmail.com, +503 6167-2283
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Travel Advisor
Concentrix
2022.11 - Current
Customer Service Specialist - Credit Card Company
2022.01
Bachelor of Science -
Brassavola Billingual School
2001.05 -
Customer Service Specialist - Travel Agency
SYKES EL SALVADOR LTDA.
Customer Service Specialist - Online Banking
TELEPERFORMANCE EL SALVADOR
Customer Service Specialist - Transportation Solutions
TELUS INTERNATIONAL SV
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