Carlos Armando Rosa Cruz
Quezaltepeque
Summary
Experienced Customer Service Representative with experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
3
3
years of professional experience
Work History
Service Representative
Webhelp
09.2023 - 12.2023
- Costumer Service for Avianca Airlines in spanish account
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
Call Center Sales Representative
Telecel Contact Center
05.2023 - 09.2023
- Seller of wireless services of AT&T authorized dealer on El Salvador who make outbound call to the latin costumer data base of Direct TV service in spanish.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
Assistant
Sistemas Farmacéuticos
11.2022 - 05.2023
- Chemical and Pharmaceutical Import Permit Holder
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
Cashier
Librería Latinoamerica
04.2021 - 05.2022
- Cashier
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Sales Agent
Librería Latinoamerica
04.2021 - 05.2022
- Seller of office and school products
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
Education
Estudiante Universitario (3er Año) -
Universidad José Matías Delgado
Estudiante De Idioma Inglés -
Academia Europea
Skills
- Customer Service
- Call Center Customer Service
- Product Recommendations
- Drawer Balancing
- Customer Assistance
- Administrative Support
- Stress tolerance
- Problem-solving abilities
- Performance tracking
- Goal-oriented mindset
- Sales techniques
- Empathy and understanding
Vehicle
Si
Personal Information
- Age: 24 años
- License: Si
- Nationality: El Salvador
Languages
English
Upper intermediate
B2
Timeline
Service Representative
Webhelp
09.2023 - 12.2023
Call Center Sales Representative
Telecel Contact Center
05.2023 - 09.2023
Assistant
Sistemas Farmacéuticos
11.2022 - 05.2023
Cashier
Librería Latinoamerica
04.2021 - 05.2022
Sales Agent
Librería Latinoamerica
04.2021 - 05.2022
Estudiante Universitario (3er Año) -
Universidad José Matías Delgado
Estudiante De Idioma Inglés -
Academia Europea
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