Carlos Eduardo Sánchez Rodríguez
Foreign Affairs
San Salvador, El Salvador
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Google Fi Concierge-chat Support-pre-sales
Telus International
03.2024 - Current
- Maximized customer satisfaction by promptly addressing concerns and resolving issues.
- Addressed customer inquiries with timely and professional responses via chat, email interactions.
- Providing customer support about the Google Fi product
Customer Support Google Fi GTech by Phone
Telus International
07.2022 - 02.2024
- Troubleshot and resolved customer complaints and issues.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Implemented tracking system to monitor customer inquiries, enabling faster issue resolution and improved service levels.
- Resolved discrepancies found on customer orders and facilitated communication between departments for resolution.
Immigration Officer in the Maritime Area
Migracion Y Extranjeria
03.2022 - 06.2022
- Monitored visa and passport expiration dates with diligence and accuracy, taking appropriate actions as necessary to the passengers inside the vessels.
- Exemplified teamwork by collaborating effectively with colleagues, sharing knowledge and expertise to improve overall performance within the organization.
- Maintained high standards of professionalism and integrity while enforcing immigration laws and regulations.
- Provided accurate information on immigration policies, processes, and requirements to both the public and internal stakeholders.
Administrative Assistant in the Maritime Area
Migracion Y Extranjeria
11.2021 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
English course of 20 levels for adults -
centro de enseñanza de idiomas extranjeros de la Universidad de El Salvador (CENIUES)
Circles of Quality Course - undefined
University of El Salvador in conjunction with the Ministry of Governance and Territorial Development
Project for the delivery of hearing aids for low-income children and adults - undefined
World Vision El Salvador
Microsoft Project, basic, intermediate and Advanced - undefined
Escuela Internacional de Profesionalizacion en Negocios y Tecnología (UNIPTEC)
No Degree - Cloud Digital Leader-70 % Approved
Telus International
Centro Corporativo Cascadas, Calle El Pedregal 05.2001 -
Skills
Customer Service
Strong Work Ethic
Effective problem solving
Administrative Support
Proactive attitude
Excellent Multitasking
Highly Adaptable
Conflict Resolution
Tech-savvy abilities
Problem-Solving
Academic Background
- General baccalaureate, Colegio Bautista San Salvador, 2009
- University of El Salvador, computer systems engineering, 2010-2011 (2 years)
- University of El Salvador, Graduate in Foreign Affairs, law (Interntional law). 2012-2021.
Professional Practices - Social Hours
- Name of the project: Technical and Administrative support in the computing laboratory of the Faculty of Jurisprudence and Social Sciences of the University of El Salvador
- Activities: Support in the execution, supervision of the academic activities and collaborate in the training of the university professors as a students about the use of virtual platforms of the University of El Salvador.
- Coordinator: Ing. María Mercedes Lara de Rivera
- Hours: 500
- Date: 08/2018 - 04/2019
Other References
- Name: Inga. María Mercedes Lara de Rivera
- Institution: computing laboratory of the Faculty of Jurisprudence and Social Sciences of the University of El Salvador
- Job title: Coordinator of the Computing Laboratory
- Telephone number: 2511-2000, extension: 6652
Knowledge And Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Project
- English advanced level C1
- Basic and Intermediate Knowledge of software and hardware of computers
- Kind, Responsible, Adaptability to different work environments, Can Work in groups or individually, Honest, Proactive.
General Data
- Name: Carlos Eduardo Sánchez Rodríguez
- Address: Barrio San Jacinto, Colonia Manzano, Calle San Francisco, 4-A, San Salvador, El Salvador.
- DUI: 04650736-7
- NIT: 0614-300492-120-5
- Driver's license: Liviana,
- Contact numbers: 2280-1762, 6993-6080,
- Email: Charliesanz16@gmail.com and sanccarlos@google.com
References
- Lorena Guadalupe de Sorto, Physician, Laboratorios Fardel, 7874-7360
- Sonia Bonilla, Physician, Procuraduría General de la República (PGR), 7841-7378
- Julia Mejía, Human Resources area, Instituto Salvadoreño del Seguro Social, 7119-8209
- Jonathan Lopez, Team Lead Google Fi gTech, Telus international, 7885-9465
Timeline
Google Fi Concierge-chat Support-pre-sales
Telus International
03.2024 - Current
Customer Support Google Fi GTech by Phone
Telus International
07.2022 - 02.2024
Immigration Officer in the Maritime Area
Migracion Y Extranjeria
03.2022 - 06.2022
Administrative Assistant in the Maritime Area
Migracion Y Extranjeria
11.2021 - 02.2022
No Degree - Cloud Digital Leader-70 % Approved
Telus International
05.2001 -
English course of 20 levels for adults -
centro de enseñanza de idiomas extranjeros de la Universidad de El Salvador (CENIUES)
Circles of Quality Course - undefined
University of El Salvador in conjunction with the Ministry of Governance and Territorial Development
Project for the delivery of hearing aids for low-income children and adults - undefined
World Vision El Salvador
Microsoft Project, basic, intermediate and Advanced - undefined
Escuela Internacional de Profesionalizacion en Negocios y Tecnología (UNIPTEC)
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