Summary
Overview
Work History
Education
Skills
Software
Timeline
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Carlos Fabricio Sánchez Araujo

Student
Soyapango

Summary

Dynamic Customer Care Representative with Telus International, skilled in problem resolution and active listening. Proven track record of enhancing customer satisfaction through efficient ticket management and empathetic support. Experienced interpreter adept at facilitating communication in medical settings, utilizing CRM software to streamline processes and ensure accurate information delivery.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Customer Care Representative

Telus International
09.2023 - 06.2025
  • Assisted real estate companies with questions and orders.
  • Managed a high volume of support tickets with exceptional professionalism and efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Navigated multiple computer systems and applications to find information.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Interpreter

Teleperformance
10.2021 - 04.2022
  • Provided oral interpretations for clients during medical appointments, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.

Education

Bachelor of Computer Science - Information And Computer Systems

Universidad Don Bosco
Soyapango, El Salvador
05.2001 -

High School Diploma -

Liceo Ladislao Leiva
San Salvador, El Salvador
05.2001 -

Skills

Customer service

Data entry

Database research

Active listening

CRM software

Task prioritization

Empathy and patience

Verbal and written communication

Problem resolution

Email correspondence

Call handling

Computer skills

Software

Microsoft Excel and Office Suite

Salesforce and other CRMs

Timeline

Customer Care Representative

Telus International
09.2023 - 06.2025

Interpreter

Teleperformance
10.2021 - 04.2022

Bachelor of Computer Science - Information And Computer Systems

Universidad Don Bosco
05.2001 -

High School Diploma -

Liceo Ladislao Leiva
05.2001 -

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