Carmen Rivera
Bachelor's Degree In Marketing
La Libertad,Antiguo Cuscatlan
Summary
Dynamic logistics professional with extensive experience, excelling in shipment coordination and customs compliance. Proven track record in negotiating favorable freight rates and enhancing supply chain efficiency. Adept at resolving complex issues while fostering strong client relations, ensuring timely delivery and exceptional service. Committed to continuous improvement and operational excellence.
Overview
26
26
years of professional experience
2
2
Languages
Work History
Logistics Specialist
MC LOGISTIC S.A. DE C.V.
12.2005 - Current
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Provided customers with status updates for tracked packages.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Worked with customers to integrate processes and correct issues.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Negotiated contracts with suppliers to secure favorable terms and contribute to overall cost savings.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Issued timely and accurate responses to both internal and external inquiries.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Provided training and development opportunities for employees within the logistics department, fostering a culture of growth and continuous learning.
- Validated inventory levels and updated systems using handheld devices.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Conducted comprehensive audits of logistics processes to identify areas for improvement and cost reduction opportunities.
- Tracked orders and notified customers of status or potential delays.
- Monitored performance of logistics operations to identify areas for improvement.
- Analyzed customer requirements and provided customized logistics solutions.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Implemented and developed supply chain strategies to optimize efficiency.
- Built and established relationships with staff and vendors.
- Created and managed budgets related to logistics and transportation.
- Updated and maintained databases to track shipments and inventory.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Negotiated contracts to secure favorable rates and terms.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Studied data to identify trends and patterns in transportation activity.
Customs Officer for Imports and Exports
AVERY DENNISON
11.2001 - 11.2005
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
Import and Export Coordinator
Levis Strauss & Co
06.1999 - 09.2001
- Prepared and submitted reports on import and export activity to management.
- Reduced shipment delays with proactive communication between international suppliers and transportation partners.
- Analyzed shipping reports to identify opportunities for cost savings.
- Streamlined import and export processes by implementing effective documentation procedures.
- Negotiated freight rates with carriers for international transportation of goods.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Processed customs declarations and maintained records of customs documents.
- Strengthened supply chain efficiency by collaborating with internal departments such as procurement, logistics, and sales to align objectives and streamline workflows.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Entered shipping information into computer system and estimated freight and postal rates.
Education
BACHELOR´S DEGREE IN MARKETING
UNIVERSIDAD DR. JOSE MATIAS DELGADO
LA LIBERTAD, EL SALVADOR09-2001
Skills
Shipment coordinating
Resolving problems
Freight forwarding
Transportation planning
International logistics
Logistics analysis
Increasing efficiency and productivity
Carrier negotiation
Shipping documentation
Sales support
Customer service
Budget preparation
Client relations
Route optimization
Customs compliance
Timeline
Logistics Specialist
MC LOGISTIC S.A. DE C.V.
12.2005 - Current
Customs Officer for Imports and Exports
AVERY DENNISON
11.2001 - 11.2005
Import and Export Coordinator
Levis Strauss & Co
06.1999 - 09.2001
BACHELOR´S DEGREE IN MARKETING
UNIVERSIDAD DR. JOSE MATIAS DELGADO