Hi, I’m
Carmen Maria Chavez
Trainer
San Salvador,San Salvador
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
years of professional experience
6
years of post-secondary education
2
Languages
Work History
The Office GurusSan Salvador, San Salvador
Legal Intake Specialist
04.2023 - Current
Job overview
- Conducted detailed client intakes and entered information into company database.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Generated leads to meet and exceed revenue goals by identifying new clients.
- Interviewed clients to obtain information relevant to cases.
SYKESSan Salvador, San Salvador
Trainer - Recruitment
08.2021 - 02.2023
Job overview
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Analyzed team performance and identified opportunities for additional training.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Recruited and trained new members of guest service team.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Developed individualized training plans to achieve staff readiness.
- Recorded and edited videos to facilitate remote learning.
- Prepared and presented supplementary learning material to support structured lessons.
- Identified and recommended staff for key positions and departments.
- Developed effective training plans based on department needs and objectives.
- Creating interview process to recruit personnel matching required profile
Education
Universidad Centro Americana - UCAAntiguo Cuscatlán
Psychology from Psychometrics And Quantitative Psychology
08.2017 - Current
Skills
Proficient in MS Office
Document filing
Administrative support
Exceptional writer
Soft skills
Root Cause Analyse
Coaching PAL
Problem solving
Teaching
Onboarding new hires
Personnel recruitment/selection
Timeline
Legal Intake Specialist
The Office Gurus
04.2023 - Current
Trainer - Recruitment
SYKES
08.2021 - 02.2023
Universidad Centro Americana - UCA
Psychology from Psychometrics And Quantitative Psychology
08.2017 - Current