Carmen Renee Tamayo Lobo
Santa Tecla
Summary
Strategic and experienced professional in event management with 10+ years experience in managing Conventions, Meetings, Exhibitions and Social Events. Seeking a leadership position in event management in order to employ my skills and experiences in producing high results within stipulated time-frames
Overview
16
16
years of professional experience
Work History
Senior Meeting and Events Manager
Sheraton Puerto Rico Resort & Casino
01.2022 - 01.2024
- Lead the planning and execution of corporate events, conferences and trade shows, ensuring seamless logistics and exceeding client expectations
- Oversee and formulate a strategic action plan to maintain the event's costs within the client's predetermined budget
- Prepare comprehensive group resumes and event orders for the upcoming events, providing all pertinent information to the respective operating departments
- Collaborate with both internal operations departments and external vendors to guarantee that the group/event has a smooth and seamless service experience
- Assist Director in forecasting and planning monthly events, ensuring alignment with organizational goals and financial objectives
- Execute detailed site inspections, demonstrating a meticulous approach to venue selection
- Conduct food tastings to guarantee the quality and alignment of culinary offerings with event standards
- Conduct insightful post-conference meetings, gathering feedback to inform continuous improvement strategies
- Work together with the Director of Events to monitor and assess service quality and satisfaction trends
- Proactively identify and address issues, implementing improvements to enhance overall event experiences
- Mentor and coach junior event managers, contributing to their professional development and growth within the company
- Facilitated team meetings to foster communication and address challenges.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
Events Manager
San Juan Marriott Resort & Stellaris Casino
01.2021 - 01.2022
- Planned and executed a diverse range of conferences, trade shows, social events and promotional events for clients in various industries
- Partner with operations departments as well as outside vendors to ensure that group/event receives a seamless service experience
- Create group resumes and event orders for upcoming events, providing all details to the operating departments
- Implemented comprehensive marketing and promotional strategies, resulting in an increase in event attendance
- Oversaw on-site event logistics, coordinating with vendors, managing staff, and ensuring a seamless experience for attendees
- Manage and develop a strategic plan of action to ensure that the cost of the event remains under the pre-determined budget of the client
- Played a key role in securing new business, participating in client site visits and proposals, resulting in an increase in client acquisitions
- Mentored and coached event coordinators and event supervisor, contributing to their professional development and growth within the company
Meeting and Events Manager
Sheraton Puerto Rico Resort & Casino
01.2018 - 01.2020
- Initiate verbal and written communication with customers and hotel departments outlining details and specifications of the event including payment structure, room block management, food and beverage, room rental, exhibit hall fees, incremental and affiliate revenue and master billing process
- Coordinate details of the event verbally and in writing with the clients
- Partner with operations departments as well as outside vendors to ensure that group/event receives a seamless service experience
- Create group resumes and event orders for upcoming events, providing all details to the operating departments
- Manage and develop a strategic plan of action to ensure that the cost of the event remains under the pre-determined budget of the client
- Increase revenues through up-selling and opportunity selling for groups in food and beverage and ancillary revenues
- Assist Director of Events in the Development of monthly forecast
- Perform site inspections and food tastings
- Conduct Pre and Post Conference Meetings for groups
- Assist Director of Events in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
Catering and Event Manager
St. Regis Bahia Beach Resort
01.2015 - 01.2017
- Plan and execute events for individuals and corporate clients
- Manage all client relationships prior, during and after event
- Ensure relationships and interactions with guests, staff and vendors are positive and professional at all times
- Be the main contact between Meeting Professionals / Catering customers with all operating departments to ensure a high standard of organization and guest service
- Coordinate details of the event verbally and in writing with the clients
- Responsible for the arrangement of every logistical element of the event; accommodations, transportation, activities, food, beverage, room set-up, lighting, entertainment, etc
- Manage and develop a strategic plan of action to ensure that the cost of the event remains under the pre-determined budget of the client
- Create group resumes and event orders for upcoming events, providing all details to the operating departments
- Conduct pre and post event meetings with staff and clients
- Manage arrivals of all VIP group members, amenities and any special requests
- Provide response to all customer request and complaints in timely matter
- Manage site inspections for future business and pre-planning visits
- Prepare and present proposals for possible future catering business
Executive Meeting Specialist
St. Regis Bahia Beach Resort
01.2013 - 01.2015
- Be the link between Meeting Professionals / Catering customers with all operating departments to ensure a high standard of organization and guest service
- Provide visible and accessible floor presence in order to anticipate, understand and act upon customer needs
- Proactively monitor customer functions, maintain constant communication with customer reviewing all relevant written communication
- Coordinate for small and large groups, with all operating departments to ensure top product quality and communicate any event changes in a timely manner to relevant departments
- Implement and maintain excellent service standards to achieve guest satisfaction and exceed expectations
- Continuously inspect cleanliness and maintenance of all function areas
- Manage and provide response to all customer complaints
- Manage arrivals of all VIP group members, amenities and any special requests
- Assist catering managers on creating group resumes and event orders for upcoming programs
- Participate on all catering meetings and pre-event meetings
- Manage site inspections for future business and pre-planning
Engineering Coordinator
St. Regis Bahia Beach Resort
01.2010 - 01.2013
- Request and review estimates and proposals from vendors
- Prepare purchase orders for products and services for the Engineering Department
- Follow up to receiving process of materials and process them for payment
- Create, coordinate and follow up to work orders either with internal employees or external Contractors
- Generate daily reports on Starsource, Starguest and Synergy
- Audit consumption of Water, Electricity and Gas and prepare accruals with Director Assistance
- Prepare documentation in Word and Excel programs
- Electronic and Hard copy filing
Customer Service Representative / Coordinator
Human Advantage Insurance Agency
01.2008 - 01.2010
- Provide support to government staff in relation to housing benefits and health plan rates
- Provide guidance for groups on coverage benefits, rates and health plans for government employees
- Preparing request for proposals and reviewed quotes for census group medical plans
- Customer services via phone and in person
- Prioritize cases for medical authorizations, reimbursements for medical services and difficulties with suppliers and vendors
- Prepare reports for all customer requests
- Prepare documentation in Word and Excel programs
- Managed package shipping and sending correspondence via e-mail, mail and fax
Education
MBA - International Marketing
University of the Sacred Heart
San Juan, PR01.2010
BA - Business Administration, International Business Management, Hospitality Management
University of the Sacred Heart
San Juan, PR01.2006
Skills
- Proficiency in English
- Proficiency in Spanish
- Knowledge of German
- Knowledge of Portuguese
- Management of Word
- Management of Excel
- Management of PowerPoint
- Management of Microsoft Outlook
- Management of Teams
- Management of OneNote
- Management of Internet Explorer
- Management of CITY
- Management of Meeting Matrix
- Management of Amadeus
- Management of Opera
- Management of Empower
- Teamwork Oriented
- Detail oriented
- Willing to work under pressure
- Effective in establishing work objectives and priorities
- Post-event analysis
- Team leadership and motivation
- Scheduling
Abilitiesandskills
- Proficiency in English and Spanish
- Knowledge of German and Portuguese Languages
- Management of Word, Excel, PowerPoint, Microsoft Outlook, Teams, OneNote, Internet Explorer, CITY, Meeting Matrix, Amadeus, Opera, Empower
- Teamwork Oriented
- Detail oriented
- Willing to work under pressure
- Effective in establishing work objectives and priorities
Timeline
Senior Meeting and Events Manager
Sheraton Puerto Rico Resort & Casino
01.2022 - 01.2024
Events Manager
San Juan Marriott Resort & Stellaris Casino
01.2021 - 01.2022
Meeting and Events Manager
Sheraton Puerto Rico Resort & Casino
01.2018 - 01.2020
Catering and Event Manager
St. Regis Bahia Beach Resort
01.2015 - 01.2017
Executive Meeting Specialist
St. Regis Bahia Beach Resort
01.2013 - 01.2015
Engineering Coordinator
St. Regis Bahia Beach Resort
01.2010 - 01.2013
Customer Service Representative / Coordinator
Human Advantage Insurance Agency
01.2008 - 01.2010
BA - Business Administration, International Business Management, Hospitality Management
University of the Sacred Heart
MBA - International Marketing
University of the Sacred Heart
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