Carolina Esmeralda Flores Medina
Environmental Technician
Santa Ana,san salvador
Summary
Focused customer service representative with 10 years of experience in call center sales, service and support.
Overview
10
10
years of professional experience
Work History
Call Center Supervisor
Teleperformance
12.2019 - 10.2022
- Developed training programs to enhance agent skill sets, leading to improved performance metrics across the board.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Customer Service Representative Agent
Teleperformance
09.2012 - 11.2019
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Adhered to company guidelines and protocols and provide knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
Education
Environmental Technician -
Mount Hood Community College
Oregon, USA 05.2001 -
High School Diploma -
Centro Escolar Caserio San Luis La Planta
Santa Ana, El Salvador 05.2001 -
Skills
Customer service focus
Reporting skills
Timekeeping abilities
Coaching and Mentoring
Timeline
Call Center Supervisor
Teleperformance
12.2019 - 10.2022
Customer Service Representative Agent
Teleperformance
09.2012 - 11.2019
Environmental Technician -
Mount Hood Community College
05.2001 -
High School Diploma -
Centro Escolar Caserio San Luis La Planta
05.2001 -
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