Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolina Esmeralda Flores Medina

Environmental Technician
Santa Ana,san salvador

Summary

Focused customer service representative with 10 years of experience in call center sales, service and support.

Overview

10
10
years of professional experience

Work History

Call Center Supervisor

Teleperformance
12.2019 - 10.2022
  • Developed training programs to enhance agent skill sets, leading to improved performance metrics across the board.
  • Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.

Customer Service Representative Agent

Teleperformance
09.2012 - 11.2019
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Adhered to company guidelines and protocols and provide knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.

Education

Environmental Technician -

Mount Hood Community College
Oregon, USA
05.2001 -

High School Diploma -

Centro Escolar Caserio San Luis La Planta
Santa Ana, El Salvador
05.2001 -

Skills

Customer service focus

Reporting skills

Timekeeping abilities

Coaching and Mentoring

Timeline

Call Center Supervisor

Teleperformance
12.2019 - 10.2022

Customer Service Representative Agent

Teleperformance
09.2012 - 11.2019

Environmental Technician -

Mount Hood Community College
05.2001 -

High School Diploma -

Centro Escolar Caserio San Luis La Planta
05.2001 -

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Carolina Esmeralda Flores MedinaEnvironmental Technician