Cesar Martinez Tovar
Customer Service Specialist
San Salvador
Summary
Profesional motivado con excelente servicio al cliente, liderazgo y habilidades de ventas. Amplia experiencia en entornos minoristas y versado en brindar de forma potima solucines y liderazdo bajo conocimiento de ensenaza y ayuda bajo altas comunicades.
Profesional entusiasta, de trato agradable y compromiso con el servicio al cliente.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Service
Binance
08.2022 - Current
- Provided excellent customer service, addressing fan inquiries and concerns promptly.
- Improved customer retention rates by implementing targeted customer service initiatives.
- Provided outstanding customer service, addressing guest concerns promptly and professionally.
- Strengthened client relationships, provided exceptional customer service and follow-up.
Quality Rep
TELUS
04.2022 - 08.2022
- Generate report looking for areas of opportunity and helping the operations department to reach the goal established by metrics
- Facilitated root cause investigations using problem-solving methodologies such as 5-Why Analysis or Fishbone Diagrams.
- Championed the use of statistical process control techniques in daily operations to maintain consistent product performance levels within tolerances set forth by clients or regulatory agencies alike.
Customer Support
TELUS
06.2019 - 04.2022
- Customer service in Canadian mobile services, finding solutions and evaluation taken from satisfaction surveys
Customer Services
Teleperformance
03.2016 - 12.2018
- Working with the customer service department to search and investigate coverage and generating reports with the subsidy department
Education
Industrial Engineering - 1 Year Completed
Dr Jose Matias Delgado
01.2012 - 06.2015
BBA -
ESI Business School
05.2018 - 01.2020
Skills
Teamwork
Analytical Skills
Communication Skill
Microsoft Word
Strategic planning
Issues resolution
Customer service mindset
Customer service optimization
Customer service understanding
Professional customer service
Knowledge
- Advanced English, 2010
- Excel Class, 2016
- Bitcoin training
Accomplishments
- Resolved product issue through consumer testing.
Affiliations
Customer Service
Timeline
Customer Service
Binance
08.2022 - Current
Quality Rep
TELUS
04.2022 - 08.2022
Customer Support
TELUS
06.2019 - 04.2022
BBA -
ESI Business School
05.2018 - 01.2020
Customer Services
Teleperformance
03.2016 - 12.2018
Industrial Engineering - 1 Year Completed
Dr Jose Matias Delgado
01.2012 - 06.2015