Cecilia Guadalupe Varela Andrade
Santa Tecla,LI
Summary
Dedicated and detail-oriented Customer Service Representative with experience in training new hires and ensuring up-to-date knowledge for all associates. Strong organizational and problem-solving skills, with a passion for providing excellent customer support.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Ria De Centroamerica
08.2014 - 01.2025
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Trainer
Ria De Centroamerica
03.2020 - 01.2025
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Collaborated with subject matter experts to create accurate training content.
Education
General Baccalaureate -
Centro Escolar Católico Alberto Masferrer
10-2013
Skills
- Active listening
- Customer service
- Communication skills
- Organizational and planning abilities
- Decision-making and problem-solving
- Excel (Intermediate)
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Trainer
Ria De Centroamerica
03.2020 - 01.2025
Customer Service Representative
Ria De Centroamerica
08.2014 - 01.2025
General Baccalaureate -
Centro Escolar Católico Alberto Masferrer
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