Celia Grande Torres
Customer Service Representative
San Salvador
Summary
Empathetic professional with experience in customer service within call centers. Skilled in handling high-pressure situations, problem-solving, and clear communication. Proficient in active listening, empathy, and maintaining a professional attitude when facing challenges.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Call center representative
Skycom BPO
03.2021 - 08.2022
- Provided accurate and confidential information to nurses regarding patient medical records and lab results.
- Assisted healthcare professionals in scheduling patient appointments efficiently and with care.
- Maintained a calm and empathetic tone while handling sensitive health-related inquiries.
- Demonstrated strong attention to detail and excellent communication skills in a fast-paced environment.
Call center representative
Glass Mountain BPO
10.2022 - 06.2024
- Assisted customers with the application process for free devices and services under the Affordable Connectivity Program (ACP).
- Guided clients step-by-step in submitting accurate requests and verifying eligibility.
- Checked order statuses, activated SIM cards, and provided support for service activation.
Call center representative
Fusion BPO
09.2024 - Current
- Provide basic technical support, including SIM card activation, subscription troubleshooting, and device compatibility checks.
- Maintain a high level of professionalism and clarity when explaining services and resolving issues.
- Ensure a positive customer experience by offering patient, solution-oriented service.
- Currently working here
Education
High School Diploma -
Centro Escolar Francisco Morazan
05.2001 -
Skills
- Punctual
- Reliable
- Strong team player
- Highly adaptable
- Persistent
Personal Information
- Date of Birth: 10/29/00
- Nationality: Salvadoran
Timeline
Call center representative
Fusion BPO
09.2024 - Current
Call center representative
Glass Mountain BPO
10.2022 - 06.2024
Call center representative
Skycom BPO
03.2021 - 08.2022
High School Diploma -
Centro Escolar Francisco Morazan
05.2001 -
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