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Cesar Geovanny Palma Lopez
Ingenieria En Sistemas Informaticos
San Salvador
Summary
Dynamic field technician and call center professional with a proven track record at Diebold Nixdorf, enhancing customer satisfaction through expert technical support and effective communication. Skilled in technical analysis and safety management, I consistently exceed performance goals by leveraging strong diagnostic abilities and a commitment to continuous learning. Demonstrated ability to work collaboratively, mastering both hard and soft skills to drive success.
Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in [Type] equipment repair and maintenance.
Hardworking [Job Title] bringing [Number]+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
10
10
years of professional experience
1
1
Certification
2
2
Languages
Work History
Soporte Tecnico De Campo
Diebold Nixdorf
12.2014 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Optimized system performance thorough testing and analysis.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Kept detailed records of field measurements and data.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
Call Center Y Monitoreo De Banca
Diebold Nixdorf
12.2014 - 06.2017
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Education
Ingenieria En Sistemas Informaticos - Ues
Universidad De El Salvador
San Salvador 05.2001 -
Ingles Y Ingles Tecnico -
Itca
Ingles 05.2001 -
Tecnico En Electronica Y Computacion - Electronica Y Computacion
INTI
San Salvador, El Salvador 05.2001 -
Skills
Materials management
Safety management
Technical analysis
Equipment installation
Software
Certification
Tecnico de ATM todos los modelos DIEBOLD NIXDORF
Timeline
Soporte Tecnico De Campo
Diebold Nixdorf
12.2014 - Current
Call Center Y Monitoreo De Banca
Diebold Nixdorf
12.2014 - 06.2017
Tecnico de ATM todos los modelos DIEBOLD NIXDORF
01-2010
Ingenieria En Sistemas Informaticos - Ues
Universidad De El Salvador
05.2001 -
Ingles Y Ingles Tecnico -
Itca
05.2001 -
Tecnico En Electronica Y Computacion - Electronica Y Computacion
INTI
05.2001 -
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