NodeJS
Cheta Razvan
Configuration And Technical Support For Bussines Clients At DIGI Romania
Baia
Summary
Adept Technical Support Engineer with a proven track record at DIGI Net, excelling in remote support and problem-solving. Demonstrated expertise in network configuration and a knack for fostering teamwork. Achieved significant reductions in client downtime through effective troubleshooting and preventive measures. Holds CCNA & CCNP certifications, ensuring up-to-date technical proficiency and superior customer service.
Flexible Technical Support Engineer with 4 years of experience helping clients maintain smooth operations. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Technical Support Engineer
DIGI Net
03.2022 - Current
- Comunicating, helping with information & solving problems for over 40 residential & business clients every day for the past 3 years.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- L1, L2, L3 Technical Support Engineer
- Handled specialized cases as an escalation point for complex or unresolved issues, ensuring satisfactory resolution for all parties involved.
- Experience with a lot of business clients from all over the world
- Participated in ongoing training programs to enhance technical expertise and maintain up-to-date knowledge of current products and services. ( CCNA & CCNP diplomas )
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Front End Developer
A.N.T ( Agile Network Technologies
02.2022 - 07.2024
- Utilized HTML, CSS, and JavaScript to create visually appealing and responsive web pages that met client requirements.
- Coded using HTML, CSS, and JavaScript to develop features for both mobile and desktop platforms.
- Collaborated with back-end developers to improve website functionality and integrate new features.
- Produced websites compatible with multiple browsers.
- Maintained website performance by conducting regular updates and addressing compatibility issues across various platforms.
- Optimized existing website code, leading to significant improvements in performance metrics and search engine rankings.
- Designed and executed security measures such as firewalls and encryption.
Education
University Diploma in Electrical Engineering - Electrical Engineering
UTCN Cluj Napoca
Cluj-Napoca, CJ 10.2020 - 07.2024
Skills
Technical support
Technical troubleshooting
System troubleshooting
Problem-solving
Remote support
Teamwork and collaboration
VPN configuration
Technical support expertise
LAN and WAN management
Network configuration
Troubleshooting skills
Server maintenance
Wireless networking
Network administration
VoIP solutions
Client communication
Software
Python
CSS
JavaScript
C#
C
SQL
HTML
REACT
CISCO SYSTEMS
Certification
CCNA
Timeline
SDA Academy - Intermediate CyberSecurity
01-2025
CCNP
07-2024
CCNA
08-2023
Technical Support Engineer
DIGI Net
03.2022 - Current
Front End Developer
A.N.T ( Agile Network Technologies
02.2022 - 07.2024
University Diploma in Electrical Engineering - Electrical Engineering
UTCN Cluj Napoca
10.2020 - 07.2024
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