Hi, I’m
Chidera Okonkwo
Fresno,TX
Summary
Well-qualified customer and product representative, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
6
years of professional experience
Work History
Houston Water Solutions
Product Ambassador
05.2023 - 11.2023
Job overview
- Approached 3-5 customers daily and engage in natural conversation with goal of developing brand loyalty
- Engaged, educated, and befriended customers to deliver amazing shopping experience
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion
- Showed understanding of customer's personal style and preferences when offering product advice
- Communicated product information with confidence and educated consumers about company
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors
- Established and maintained positive relationships with over 40 corporate partners
- Maintained knowledge of current promotions and product features
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty
Amazon.com Inc
Warehouse Ambassador
06.2019 - 07.2023
Job overview
- Examine incoming and outgoing shipments, while inspecting products for defects and damage, to facilitate customer experience. *Made it easier and more efficient for problem solvers when dealing with damaged packages and repackaging items*
- Improved customer feedback and satisfaction with delivered packages condition
- Receive, unload and place incoming inventory items appropriately to reach same-day goals
- Responsible for incoming inventory for second-largest same day sort, and largest delivery station
- Contributed to dispatching highest package volume dispatched by any delivery station worldwide. *Dispatched 140K volume*
- Contribute ideas on ways to improve warehousing procedures, by pitching plan on how to hand out routes effectively and efficiently to drivers
- Work with diverse team to complete same day goals, by ensuring all packages are stowed correctly and audited and are ready to be delivered to appropriate customer
- Utilized in house software applications and Microsoft Excel to track package statuses and driver behavior
- Engineer quick and efficient procedure for checking out drivers
- As shift Ambassador tasked with assisting Management, by training new hires on standard work, and running shift to increase company's productivity, and customer satisfaction
- Took ownership of new return to station process to improve social distancing compliance
- Site moved from #8 to #2 spot in Texas for social distancing.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles
Chick-fil-a Inc
Cashier and Waiter/Waitress
12.2017 - 06.2019
Job overview
- Managed and handled up to $6000 in cash and credit card payments daily
- Help buyers' complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Mentored new team members on registers, meeting clientele needs, maximizing group performance and maintaining high satisfaction with customers, to ensure quality service
- Helped consumers locate their desired choice and promoted other options by using strong interpersonal and upselling skills leading to increased sales
- Worked closely with managers to solve and handle customer complaints and learn from their complaints to recurrence.
- Collected and disposed of waste after rush hour to keep store clean and free of unpleasant odors.
Education
C. T. Bauer College of Business, University of HoustonHouston, TX
Bachelor's Degree from Management Applied Leadership
05.2023
Houston Community CollegeHouston, TX
Associate degree from Business Administration
08.2020
Skills
- Proficient in
- Excel, PowerPoint, Microsoft Word etc
- Sales Strategy Development
- Cross-Functional Collaboration
- Emotional Intelligence
- Effective Networking
- Customer Relationship Management
- Supplier Relationship Management
- Sustainable Procurement
- Logistics Coordination
- Customer Retention
- Financial Management
- Consultative Sales
Timeline
Product Ambassador
Houston Water Solutions
05.2023 - 11.2023
Warehouse Ambassador
Amazon.com Inc
06.2019 - 07.2023
Cashier and Waiter/Waitress
Chick-fil-a Inc
12.2017 - 06.2019
C. T. Bauer College of Business, University of Houston
Bachelor's Degree from Management Applied Leadership
Houston Community College
Associate degree from Business Administration
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