Summary
Overview
Work History
Education
Skills
Additional Education
Coursesandseminars
Personal Qualities
Professionalreferences
Accomplishments
Additional Information
Software
Interests
Timeline
Generic
Christian Alexis Valladares Chavez

Christian Alexis Valladares Chavez

BACHELOR'S DEGREE IN EDUCATION SCIENCES WITH A SPECIALIZATION IN ENGLISH LANGUAGE
Santa Ana

Summary

Well-qualified Executive Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Executive Assistant

ONE CHILD EL SALVADOR
Chalchuapa, Departamento de Santa Ana
01.2020 - Current
  • 1. Managed Executive Calendars – Scheduled meetings and appointments, and coordinated travel arrangements to optimize time and improve productivity.
  • 2. Handled Confidential Information – Managed sensitive documents and information with discretion and tact, ensuring proper storage and confidentiality.
  • 3. Streamlined Executive Communication – Efficiently managed emails, phone calls, and scheduling to ensure smooth and timely communication for the executive team.
  • 4. Processed Travel Expenses – Handled travel expenses and reimbursements for the executive team and senior management, ensuring timely and accurate processing.
  • 5. Liaison Between Departments – Served as a bridge between departments, facilitating effective communication and collaboration across the organization.

HR Associate and English Teacher

Silverline Central América / Fundación Caprile
San Salvador, Departamento de San Salvador
03.2024 - Current
  • 1. Company Overview: HR associate and English teacher
  • 2. HR associate and English teacher
  • 3. Assisted in managing HR budget allocations, optimizing resources for maximum impact across various functions within the department.

English Class Hourly Teacher

Inter-American School
09.2019 - Current
  • Company Overview: English Class hourly Teacher - Presencial and virtual
  • English Class hourly Teacher - Presencial and virtual
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

English Coordinator

Cantón La Magdalena Christian School
01.2019 - Current
  • Company Overview: English Coordinator
  • English Coordinator
  • Assessed student progress through regular evaluations, adjusting instruction accordingly to maximize growth potential.
  • Developed continuing education programs on new trends and new processes.

English Class Hourly Teacher

Universidad Nacional de El Salvador
08.2023 - 12.2023
  • Company Overview: English Class hourly Teacher in the English Bachelor - Virtual
  • English Class hourly Teacher in the English Bachelor - Virtual
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

Bilingual Customer Service Agent

Concentrix El Salvador
07.2020 - 09.2021
  • Company Overview: Bilingual Customer Service Agent
  • Bilingual Customer Service Agent
  • Increased client retention by providing exceptional bilingual support and building rapport with diverse clientele.
  • Managed escalated calls professionally and efficiently, resulting in satisfactory resolutions for both the customer and the company.

English Teacher

Oasis Christian School
06.2019 - 11.2019
  • Company Overview: English Teacher
  • English Teacher
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.

Bilingual Customer Service Agent

Teleperformance El Salvador
01.2017 - 06.2019
  • Company Overview: Bilingual Customer Service Agent
  • Bilingual Customer Service Agent
  • Increased client retention by providing exceptional bilingual support and building rapport with diverse clientele.
  • Supported team members during high-stress situations, helping maintain a positive work atmosphere while achieving desired outcomes.

Education

Bachelor's Degree - Education Sciences with a Specialization in English Language

UNIVERSIDAD CATOLICA DE EL SALVADOR
01.2021 - 12.2021

Master's - Leadership and Educational Institution Management

UNIR MEXICO
01.2024 - Current

Diploma - Soft Skills and Management Abilities

UNIR MEXICO
01.2023 - 12.2023

Diploma - Digital Marketing

INSAFORP
01.2021 - 12.2021

High School - undefined

COMPLEJO EDUCATIVO CANTÓN EL COCO
01.2014 - 12.2014

Skills

CRM platforms like Salesforce Microsoft Dynamics 365

Additional Education

Tutor, National University of El Salvador, 07/01/23, 12/31/23

Coursesandseminars

  • Growth Mindset: A New Teacher Perspective in Teaching, Macmillan Education, 01/01/16
  • Technical Operator and Programming Analyst Diploma, Manchester Computer Training Center, 01/01/12 to 12/31/15
  • Professional Dubbing Course, 11/01/21 to 07/31/22

Personal Qualities

  • Sociable
  • Communicative
  • Adaptable to Orders
  • Team Player
  • Dynamic
  • Passionate
  • Energetic
  • Group Management
  • Proactive
  • Collaborative

Professionalreferences

  • Francisco López, Academic Director at Oasis Christian School, Cantón La Magdalena, Chalchuapa, Santa Ana, 72945753
  • Herbert Figueroa, El Congo, Santa Ana, Santa Ana, 72882636

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved increased customer satisfaction through effectively helping with client onboarding and resolving queries.
  • Achieved timely project completion through effectively helping with coordinating team meetings and tracking progress.
  • Documented and resolved client complaints regarding service delays which led to improved customer retention and satisfaction scores.

Additional Information

  • Language Proficiency:
    "Fluent in both English and Spanish, which allows me to communicate effectively with a wider range of clients and colleagues, particularly in diverse, bilingual environments."
  • Technology Proficiency:
    "Proficient in various project management tools such as Trello, Asana, and Monday.com, as well as CRM platforms like Salesforce and HubSpot. I am also comfortable using Microsoft Office Suite, Google Workspace, and virtual meeting software like Zoom."
  • Attention to Detail:
    "Known for a keen eye for detail, I ensure that all client interactions, documentation, and meeting notes are clear, accurate, and well-organized, which is crucial for maintaining efficiency in fast-paced environments."
  • Time Management:
    "Possess exceptional time management skills, consistently meeting deadlines and managing multiple tasks simultaneously, especially in remote working settings."
  • Hobbies:
    "I enjoy photography and graphic design in my free time, which has helped me develop a strong creative eye and an ability to think outside the box when it comes to problem-solving in my work."
  • Project Management:
    "I have led and managed several successful projects, including organizing virtual events and coordinating team logistics, demonstrating my capability to handle large-scale initiatives."
  • Commitment to Growth:
    "I am dedicated to personal and professional growth, currently taking online courses in time management and digital marketing to further enhance my skills and stay ahead in a competitive field."
  • Volunteering:
    "I actively volunteer with local non-profit organizations, providing administrative support and event coordination, which has helped me refine my organizational and multitasking skills in a diverse, team-oriented environment."

Software

Salesforce

Microsoft Office Suite:"Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook, with extensive experience in creating detailed reports, spreadsheets, presentations, and managing emails and calendars efficiently"

Google Workspace: "Skilled in using Google Docs, Sheets, Slides, and Gmail for collaborative document creation, organization, and communication in cloud-based environments"

CRM Software: "Experienced in using Salesforce and HubSpot for customer relationship management, streamlining communication, tracking leads, and managing client data"

Project Management Tools: "Proficient in Trello, Asana, and Mondaycom for managing projects, tracking tasks, and collaborating with teams in real-time"

Time Management and Scheduling Tools: "Familiar with scheduling tools like Calendly and Doodle to manage appointments and optimize time efficiency across various time zones"

Virtual Meeting Platforms: "Experienced with Zoom, Microsoft Teams, and Google Meet for hosting and managing virtual meetings, webinars, and video conferences"

Social Media Management Tools: "Knowledgeable in using Hootsuite and Buffer to schedule and manage social media posts, track performance, and engage with audiences"

Document Management Systems: "Proficient in using cloud storage solutions like Dropbox, Google Drive, and OneDrive to store, organize, and share documents securely"

Accounting Software: "Basic knowledge of QuickBooks and Xero for managing invoices, expenses, and financial reports"

Communication Tools: "Comfortable using Slack and Microsoft Teams for team communication, file sharing, and collaborative project management"

Interests

Sports

Travel

Hiking

Photography

Volunteering

Cooking

Learning New Skills

Creative

Outdoor Activities

Public Speaking

Personal Development

Timeline

HR Associate and English Teacher

Silverline Central América / Fundación Caprile
03.2024 - Current

Master's - Leadership and Educational Institution Management

UNIR MEXICO
01.2024 - Current

English Class Hourly Teacher

Universidad Nacional de El Salvador
08.2023 - 12.2023

Diploma - Soft Skills and Management Abilities

UNIR MEXICO
01.2023 - 12.2023

Bachelor's Degree - Education Sciences with a Specialization in English Language

UNIVERSIDAD CATOLICA DE EL SALVADOR
01.2021 - 12.2021

Diploma - Digital Marketing

INSAFORP
01.2021 - 12.2021

Bilingual Customer Service Agent

Concentrix El Salvador
07.2020 - 09.2021

Executive Assistant

ONE CHILD EL SALVADOR
01.2020 - Current

English Class Hourly Teacher

Inter-American School
09.2019 - Current

English Teacher

Oasis Christian School
06.2019 - 11.2019

English Coordinator

Cantón La Magdalena Christian School
01.2019 - Current

Bilingual Customer Service Agent

Teleperformance El Salvador
01.2017 - 06.2019

High School - undefined

COMPLEJO EDUCATIVO CANTÓN EL COCO
01.2014 - 12.2014
Christian Alexis Valladares ChavezBACHELOR'S DEGREE IN EDUCATION SCIENCES WITH A SPECIALIZATION IN ENGLISH LANGUAGE