Christian Humberto Gallegos Henrnandez

Provides intermediate to advanced technical support and assistance to clients of Netsapiens via email, phone, and/or other remote methods.
Troubleshooting audio issues between pbx and carrier(SIP Trunks), RTP and SIP analysis, tcpdump and MySQL sync and replication and troubleshoot PUSH incidents with the mobile app.

Analyze PCAPS and sip flow from inside the PBX up to the carrier.
Maintain proper network communications between servers through linux command line, navigate between directory's and review of syslogs, apache and MySQL error logs in case of major incidents.

Resolve simple, automated and scripted incidents
Resolve incidents with apache and deployment of SSL certs for clients with multiples FQDN,
Ensure to deliver a good customer/technical support service (Customer satisfaction)
VoIP Support to lines, phone provisioning yealink, Polycom, Grandstream.
Provide service and troubleshoot PBX Hosted platform of Netsapiens customers.

Role: Customer service Representative for HERTZ(Car rental)
Responding promptly to customers inquiries about their car rentals billing.
Processing orders from Transference of charges from one credit card to another one as loyalty customers may request.

Provide tech support for home services such as Digital cable and internet.

Help client with the breakdown of the charges and billing cycle.