Christopher Alberto Bonilla
San Matias
Summary
Dynamic Customer Service Agent with experience at Teleperformance, adept at problem resolution and data entry. Recognized for outstanding communication skills and empathy, successfully managing escalations and enhancing customer loyalty. Proven ability to adapt quickly to new protocols while maintaining a positive attitude in high-volume environments.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
Teleperformance
01.2025 - Current
- Adapted quickly to new protocols and product updates during training sessions.
- Provided accurate information regarding products and services to enhance customer understanding.
- Contributed to a positive team environment through effective communication and support.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Escuela De Capacitación Adventista Salvadoreña
San Juan Opico, El Salvador11-2024
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Agent
Teleperformance
01.2025 - Current
High School Diploma -
Escuela De Capacitación Adventista Salvadoreña