Claudia Aguilar
El Salvador,EL
Summary
Creative individual with extensive understanding of plants and flowers. Energetic Floral Designer brings complex design ideas to fruition, exceeding client expectations. Specialist in special events such as banquets, weddings and corporate dinners. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Florist
Natureza
06.2021 - Current
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Nurtured flowers to maintain quality and promote longevity.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
Face-to-face Portuguese Teacher
Academia Municipal de Idiomas
05.2022 - 06.2024
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
- Immersed students in unfamiliar cultures by devising hands-on activities.
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course
Technical Support Representative
Sykes LTA
10.2020 - 09.2021
- Devised solutions to operations issues related to Playstation and Playstation Network, working closely via live chat to Brazilian customers.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Hotel Reservations Agent
Real Intercontinental Hotel
05.2015 - 07.2020
- Offered departmental administrative support
- Managed travel itineraries and logistics for accommodations
- Prepared quotes and invoices for customers
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Front Desk Receptionist
Hilton Princess
12.2013 - 05.2015
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Offered departmental administrative support
- Executed record filing system to improve document organization and management
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled and confirmed appointments and meetings
Education
Events - Meeting And Event Planning
PCS Internacional
El Salvador, Central America. 05.2023
Skills
- English, spanish and portuguese fluency
- Excellent Problem-solving abilities
- Solid floral and plant knowledge
- Excellent interpersonal skills
- Attention to Detail
- Strong Knowledge and experience in Customer service
- Excellent MS Office, GSuite application skills
- Inventory management and ordering
- Multitasking Abilities
Timeline
Face-to-face Portuguese Teacher
Academia Municipal de Idiomas
05.2022 - 06.2024
Florist
Natureza
06.2021 - Current
Technical Support Representative
Sykes LTA
10.2020 - 09.2021
Hotel Reservations Agent
Real Intercontinental Hotel
05.2015 - 07.2020
Front Desk Receptionist
Hilton Princess
12.2013 - 05.2015
Events - Meeting And Event Planning
PCS Internacional
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