Summary
Overview
Work History
Education
Skills
Certifications:
Work Availability
Quote
Interests
Timeline
SoftwareDeveloper
Claudia Delgado

Claudia Delgado

Psichologyst
Nuevo Cuscatlan,LI

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer cares/sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience
2
2
Languages

Work History

Customer Service Assistant

Cricket, Teleperformance
Santa Tecla, LI
12.2020 - 04.2022
  • Offered basic technical support for clients on wide range of company products.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer questions about product availability and shipment times.
  • Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
  • Conducted client and market surveys to identify areas of improvement.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 85%.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Provided ongoing guest service.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Point of Sale Specialist

Choice hotels, Teleperformance
San Salvador, San Salvador
09.2020 - 11.2020
  • Answered questions about store policies and addressed customer concerns.
  • Reviewed new promotions and monitored price changes.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Performed cash, card and check transactions to complete customer purchases.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Sales Consultant

Door dash, Teleperformance
San Salvador, San Salvador
06.2020 - 08.2020
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Walked user through series of steps to determine problem and implement likely solution.
  • Optimized system operation and resource utilization to streamline workflows and processes.
  • Logged activities in tracking system to maintain accurate, timely records.
  • Responded to inquiries by phone, email and walk-up requests.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Configured hardware and granted system permissions to new employees.
  • Configured hardware, devices and software to set up work stations for employees.

Sales Representative

Hilgton Hotels, Teleperformance
San Salvador, San Salvador
01.2019 - 06.2020
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Documented customer interactions using SalesForce to capture data in processing system.
  • Implemented brand marketing and sales campaigns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.
  • Minimized process lags through strategic sourcing and customer expectation management.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Sales Executive

Proviajes, Travel Agency
San Salvador, San Salvador
01.2018 - 11.2018
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Presented products to clients using dynamic presentations and practical use-case scenarios.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
  • Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Make air transportation reservations, buy tickets
  • Make car rental reservations
  • Make hotels reservations
  • Make vacational packages

Sales, Customer Relations, Help Support

TACA airlines/Avianca Airlines
San Salvador, San Salvador
06.2003 - 05.2017
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Logged call information and solutions provided into internal database.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Created and maintained detailed database to develop promotional sales.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Developed and updated databases to handle customer data.
  • Responded to customer requests for products, services and company information.

Education

Psichology

Univerdidad Francisco Gavidia
San Salvador
05.2001 -

Skills

    Documentation and reporting

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Certifications:

Atención al cliente por Dale Carnegie e Insaforp.

Cursos de Amadeus y Amadeus Web, Sabre, Luftansa System, Squirrel.

Educación virtual para jóvenes y adultos; por la Universidad Don Bosco.

Comite de Seguridad y Salud Industrial por el Ministerio de Trabajo.

Atención médica pre-hospitalaria. Primeros auxilios pre hospitalarios.

Curso contra incendios, manejo de extinguidores, evacuaciones.

Atención de emergencias aéreas en tierra a clientes/tripulación y familiares afectados.

Inteligencia Emocional Aplicada al Ambito Laboral ; por Insaforp

PNL : Como Identificar y Transformar aquello en lo que Crees ; por Insaforp

Coaching positivo y efectivo ; por insaforp

Derechos de los clientes y deberes de las empresas, por Defensoría de los derechos del cliente.

Fundamentos del transtorno del espectro autista; Fundación Carlos Slim

Nueva normalidad laboral; Fundación Carlos slim

Administrador de proyectos para ambientes virtuales de aprendizaje; fundación Carlos Slim

Representante Telefónico ; Fundación Carlos Slim

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Interests

Read

Music

Asian dramas, learning korean

Timeline

Customer Service Assistant

Cricket, Teleperformance
12.2020 - 04.2022

Point of Sale Specialist

Choice hotels, Teleperformance
09.2020 - 11.2020

Sales Consultant

Door dash, Teleperformance
06.2020 - 08.2020

Sales Representative

Hilgton Hotels, Teleperformance
01.2019 - 06.2020

Sales Executive

Proviajes, Travel Agency
01.2018 - 11.2018

Sales, Customer Relations, Help Support

TACA airlines/Avianca Airlines
06.2003 - 05.2017

Psichology

Univerdidad Francisco Gavidia
05.2001 -

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