Claudia Murillo

Bilingual Customer Service and Technical Support professional with over 8 years of experience in international accounts, including HP Instant Ink, Dell, and Expedia. Proven track record of resolving 50+ daily cases via phone, chat, and email while maintaining a 95% customer satisfaction rate. Skilled in case auditing, conflict resolution, and compliance with data privacy regulations (LATAM & Caribbean). Proficient in CRM tools, Excel, Google Sheets, and remote multitasking, with a strong ability to deliver personalized solutions that boost customer loyalty and retention.

• Consistently achieved 95%+ customer satisfaction ratings while managing 50+ cases daily via phone, chat, and email.
• Provided specialized technical support for HP Instant Ink, ensuring 100% resolution of printer connectivity, cartridge, and account issues within SLA times.
• Successfully handled high-volume remote work environments, maintaining quality and accuracy under pressure.
• Conducted detailed case audits to ensure compliance with LATAM & Caribbean data privacy regulations.
• Delivered bilingual customer service (English/Spanish) for international accounts including HP, Dell, and Expedia, increasing loyalty and repeat business.
• Developed strong product knowledge to provide tailored recommendations, leading to upsell opportunities and improved customer retention.