Claudia Verónica Munguia Valencia

As a Quality Analyst, I monitor customer interactions to ensure service standards are met, providing feedback and coaching to agents. I generate performance reports, collaborate with operations teams to improve processes, and ensure compliance with policies and regulations. I analyze data to identify trends, suggest improvements, and work with management to align quality standards with business goals.

I resolved customer complaints with empathy, managing high-stress situations professionally and efficiently. I addressed concerns, provided accurate information, and responded to customer requests, improving satisfaction and loyalty.

I developed engaging lesson plans for elementary students, covering required topics and boosting motivation through timely feedback and recognition. I created dynamic lessons to ensure active participation in the learning process.