Cristian Portillo
Technical Support Professional, Admin And Project Assistant | Web Development Enthusias
Lourdes Colon
Summary
Skilled professional with experience in customer support, technical troubleshooting, project management, and data analysis. Passionate about technology and always seeking opportunities to enhance knowledge and skills. Committed to delivering exceptional results and providing excellent client service.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Technical Support and Sales Representative
Telus International
02.2014 - 12.2018
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Web Hosting Support Specialist
A2 Hosting
06.2019 - 07.2020
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
- Improved user experience by offering comprehensive troubleshooting support for various CMS platforms, including WordPress, Magento, and software like cPanel, WHM, and Plesk.
- Acted as liaison between support team and other departments to ensure unified approach to customer satisfaction.
Programming and Software Coordinator
10k Humans
07.2020 - Current
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Delivered customized reports tailored to specific client needs, ensuring satisfaction and fostering long-term relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Developed custom scripts to automate repetitive tasks, enhancing efficiency and saving time in the survey development process.
- Incorporated advanced logic features into surveys for complex skip patterns and branching scenarios, catering to specific research needs.
- Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
Education
Bachelor of Science - Computer Science Engineering
Instituto Tecnológico Centroamericano (ITCA-FEPADE)
Santa Tecla, El Salvador 05.2012 - 01.2013
Skills
- Technical support and sales development
- Fast learner and quick adaptable to changes
- Problem-solving
- Google Workspace and Microsoft Suite
- Critical thinking aptitude
- Qualitative and Quantitative data analysis
- Project coordination experience
- Survey programming
- Website administration
- Basic knowledge of SQL server and MySQL
- cPanel, WHM and Plesk
- Front-end skills: HTML, CSS and JavaScript
Jobreferences
- Carlos Anaya, +(503) 7950-4494
- Tommy Wong, +1 (704) 685-6182
Personal Information
- ID Number: 05048820-8
- Date of Birth: 09/23/94
- Marital Status: Single
Certification
Introduction to Data Analysis Using Excel, Coursera
Timeline
The Complete JavaScript Course, Udemy
11-2024
Responsive websites with HTML and CSS, Udemy
07-2024
Qualitative Research, Coursera
06-2023
Introduction to Data Analysis Using Excel, Coursera
01-2021
Programming and Software Coordinator
10k Humans
07.2020 - Current
Web Hosting Support Specialist
A2 Hosting
06.2019 - 07.2020
Technical Support and Sales Representative
Telus International
02.2014 - 12.2018
Bachelor of Science - Computer Science Engineering
Instituto Tecnológico Centroamericano (ITCA-FEPADE)
05.2012 - 01.2013
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