Cristian Guerra
Ilopango
Summary
Working in bilingual jobs with strong communication skills with people, team worker and excellent to develop different skills and roles.
Overview
5
5
years of professional experience
Work History
Customer Service and Sales Representative
Concentrix
San Salvador
05.2019 - 01.2021
- Expanded customer base through cold calling, networking, and relationship building.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Collaborated with cross-functional teams to identify and address customer needs.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed and implemented sales strategies to increase profits.
Customer Service Representative
Sykes
San Salvador
06.2021 - 11.2021
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Created and maintained detailed database to develop promotional sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Email Support Representative
Teleperformance
San Salvador
11.2021 - 04.2023
- Solved problems timely and effectively, ensuring customer satisfaction.
- Streamlined response times for efficient email support, improving overall customer experience.
- Assisted customers with product troubleshooting and provided relevant solutions to ensure their needs were met.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
Chat Support Representative
Telus International
Merliot, La Libertad
06.2023 - 11.2023
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Education
International Relations -
Universidad De El Salvador
San Salvador, San SalvadorGeneral Bachellor -
Colegio Isabel Allende
Ilopango, San Salvador11.2017
Basic Studies -
Complejo Educativo Colonia San Felipe
Ilopango, San Salvador11.2015
Skills
- Multitasking roles
- Customer Service
- Performance Tracking
- Language Fluency
- Empathy Display
- Team Management
- Critical Thinking
- Time Management
- Problem Resolution
- Computer Skills
Additional Information
- Bilingual person (Spanish and English)
- University student of International Relations
- Social Sciences knowledge
- Learning new languages
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Chat Support Representative
Telus International
06.2023 - 11.2023
Email Support Representative
Teleperformance
11.2021 - 04.2023
Customer Service Representative
Sykes
06.2021 - 11.2021
Customer Service and Sales Representative
Concentrix
05.2019 - 01.2021
International Relations -
Universidad De El Salvador
General Bachellor -
Colegio Isabel Allende
Basic Studies -
Complejo Educativo Colonia San Felipe