Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Cristian Guerra

Ilopango

Summary

Working in bilingual jobs with strong communication skills with people, team worker and excellent to develop different skills and roles.

Overview

5
5
years of professional experience

Work History

Customer Service and Sales Representative

Concentrix
05.2019 - 01.2021
  • Expanded customer base through cold calling, networking, and relationship building.
  • Attended trade shows to represent company products, generate leads, and network with potential clients.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Developed and implemented sales strategies to increase profits.

Customer Service Representative

Sykes
06.2021 - 11.2021
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Created and maintained detailed database to develop promotional sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Email Support Representative

Teleperformance
11.2021 - 04.2023
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Streamlined response times for efficient email support, improving overall customer experience.
  • Assisted customers with product troubleshooting and provided relevant solutions to ensure their needs were met.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Enhanced customer satisfaction by promptly addressing and resolving email inquiries.

Chat Support Representative

Telus International
06.2023 - 11.2023


  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.

Education

International Relations -

Universidad De El Salvador
San Salvador, San Salvador

General Bachellor -

Colegio Isabel Allende
Ilopango, San Salvador
11.2017

Basic Studies -

Complejo Educativo Colonia San Felipe
Ilopango, San Salvador
11.2015

Skills

  • Multitasking roles
  • Customer Service
  • Performance Tracking
  • Language Fluency
  • Empathy Display
  • Team Management
  • Critical Thinking
  • Time Management
  • Problem Resolution
  • Computer Skills

Additional Information

  • Bilingual person (Spanish and English)
  • University student of International Relations
  • Social Sciences knowledge
  • Learning new languages


Languages

Spanish
Native language
English
Advanced
C1

Timeline

Chat Support Representative

Telus International
06.2023 - 11.2023

Email Support Representative

Teleperformance
11.2021 - 04.2023

Customer Service Representative

Sykes
06.2021 - 11.2021

Customer Service and Sales Representative

Concentrix
05.2019 - 01.2021

International Relations -

Universidad De El Salvador

General Bachellor -

Colegio Isabel Allende

Basic Studies -

Complejo Educativo Colonia San Felipe

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Cristian Guerra