César Ulises Escobar Aguilar
Customer Service Representative
Cuscatancingo
Summary
Enthusiastic Customer Service Representative with in-depth knowledge of Customer Service, Provide superior customer service and resolve all issues quickly and with positive attitude.
Available Upon Request
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer service representative
Teleperformance
Cuscatancingo
03.2019 - 06.2024
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Managed + daily calls, taking orders and escalated cancellations.
- Employed active listening and product expertise to successfully resolve inbound queries.
Education
SALUD VOCACIONAL
INSTITUTO NACIONAL ALBERT CAMUS
San Salvador, Departamento de San Salvador 01.2013 - 10.2015
Skills
Communications Skills
Languages
English
Upper intermediate
Spanish
Native
References
References available upon request.
Timeline
Customer service representative
Teleperformance
03.2019 - 06.2024
SALUD VOCACIONAL
INSTITUTO NACIONAL ALBERT CAMUS
01.2013 - 10.2015
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance