César Ulises Escobar Aguilar
Customer Service Representative
Cuscatancingo
Summary
Enthusiastic Customer Service Representative with in-depth knowledge of Customer Service, Provide superior customer service and resolve all issues quickly and with positive attitude.
Available Upon Request
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer service representative
Teleperformance
Cuscatancingo
03.2019 - 06.2024
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Managed + daily calls, taking orders and escalated cancellations.
- Employed active listening and product expertise to successfully resolve inbound queries.
Education
SALUD VOCACIONAL
INSTITUTO NACIONAL ALBERT CAMUS
San Salvador, Departamento de San Salvador 01.2013 - 10.2015
Skills
Communications Skills
Languages
English
Upper intermediate
Spanish
Native
References
References available upon request.
Timeline
Customer service representative
Teleperformance
03.2019 - 06.2024
SALUD VOCACIONAL
INSTITUTO NACIONAL ALBERT CAMUS
01.2013 - 10.2015
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