Mcleod trucking software
Daniel Aviles
logistic Professional
San Salvador, El Salvador
Summary
Seasoned Transportation professional and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Dispatcher Coordinator
Thunder Trucking Inc
Haymarket, Virginia
02.2022 - Current
- Contributed to the development of company policies regarding dispatch operations, ensuring compliance with industry regulations and best practices.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
- Stayed current on industry trends, technology advancements, changes in legislation affecting operations through continuous learning initiatives.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
Operations Manager
Cargomatic
Los Angeles, CA
08.2019 - 09.2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, safety and compliance.
- Reviewed operations reports to understand numbers and trends.
- Identified procedure or process changes required to improve performance and productivity.
- Developed systems to track and log work issues.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Reviewed master service agreements to simplify and streamline contract negotiation process.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Project Manager
DTL Transportation. Inc
Orlando, FL
07.2017 - 07.2019
- Managed all back office personnel in the different departments assigned, (Dispatch, data entry, billing, roadside services assistance, etc)
- Met project deadlines without sacrificing build quality or workplace safety.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Maintained compliance with regulatory parameters in complex projects with overlapping policies.
- Led project teams through design, construction and launch process of new customers.
Shift Manager
Flash Expedited Services. Inc.
Atlanta, GA
04.2014 - 05.2018
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Excelled in every position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
No Degree - Psicology
Universidad De El Salvador
San Salvador 05.2001 -
High School Diploma -
Andres Bello College
San Salvador 05.2001 -
Skills
Cost reduction strategies
undefinedAccomplishments
- Supervised team of 60 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Timeline
Dispatcher Coordinator
Thunder Trucking Inc
02.2022 - Current
Operations Manager
Cargomatic
08.2019 - 09.2022
Project Manager
DTL Transportation. Inc
07.2017 - 07.2019
Shift Manager
Flash Expedited Services. Inc.
04.2014 - 05.2018
No Degree - Psicology
Universidad De El Salvador
05.2001 -
High School Diploma -
Andres Bello College
05.2001 -
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