Daniel Isau Cerna Escobar
Sacacoyo,La Libertad
Summary
Proven Personal Assistant and Customer Service Representative with a track record of enhancing client satisfaction and streamlining operations. Excelled in multitasking and organization at Freelancer, significantly improving executive time management. Demonstrates exceptional communication skills and a strong work ethic, adept at solving complex problems and maintaining high customer loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Personal Assistant
Freelancer
Remote
05.2023 - 04.2024
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as point of contact between clients and managerial staff.
Customer Service Representative
Call Center
Remote
07.2021 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Herbert De Sola
Jayaque, El Salvador11.2021
Skills
- Multitasking
- Strong Communication Skills
Timeline
Personal Assistant
Freelancer
05.2023 - 04.2024
Customer Service Representative
Call Center
07.2021 - 04.2024
High School Diploma -
Herbert De Sola