Sergio Delgado
Technical Support Representative And Sales Representative
Summary
I´m person who adapts to the needs of each customer to provide the best assistance and quality possible also I try my best to promote empathy ti each of my customers making their problems my own and being able to work alongside the customers finding the best solutions.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Teleperformance SA De CV
07.2019 - 10.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted with updating technical support best practices for use by team.
- Promoted efficiency among departments with prompt resolution of system issues.
- Documented support interactions for future reference.
- Researched product and issue resolution tactics to address customer concerns.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Sales Agent
Fusion BPO
12.2017 - 06.2019
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Education
High School Diploma -
Colegio Isabel Allende
Ilopango, San Salvador 05.2001 -
Universidad Tecnologica De El Salvador
San Salvador, El Salvador 05.2001 -
Skills
Data Recovery
Application Support
Desktop Support
Network Diagnostics
Customer Service
LAN/WAN
TCP/IP
Technical Issues Analysis
Technical Troubleshooting
Issue Troubleshooting
Timeline
Technical Support Representative
Teleperformance SA De CV
07.2019 - 10.2023
Sales Agent
Fusion BPO
12.2017 - 06.2019
High School Diploma -
Colegio Isabel Allende
05.2001 -
Universidad Tecnologica De El Salvador
05.2001 -