Daniel Echegoyen
Cloud Representative
San Salvador,SS
Summary
Experienced and results-driven account manager with a proven track record in cultivating partnerships, maintaining valuable accounts, and driving revenue growth. Adept at expanding professional networks, influencing key decision-makers, and developing effective strategies. Known for collaborative leadership style and extensive background in customer relationship management.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Key Account Manager
Noventiq
San Salvador, Departamento de San Salvador
06.2024 - 02.2025
- Expanded key account base by identifying and cultivating new business opportunities.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Developed and delivered presentations to key customers to position products and services.
Getting Started Specialist
Microsoft
07.2023 - 06.2024
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Increased sales revenue by implementing targeted sales strategies.
Customer Success Manager
uCloud
San Salvador, Departamento de San Salvador
12.2021 - 06.2023
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Upsell Representative
Google Workspace
04.2018 - 12.2021
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
Education
No Degree - Public Relations
Universidad Tecnológica De El Salvador
San Salvador, El Salvador 01.2024 - Current
Skills
B2B sales
Lead generation
Account development
CRM software proficiency
Territory management
Account management
Sales quota achievement
Proficient in Cloud Technologies
Teamwork and collaboration
Key account management
Certification
Google Cloud Associate Engineering
Timeline
Key Account Manager
Noventiq
06.2024 - 02.2025
No Degree - Public Relations
Universidad Tecnológica De El Salvador
01.2024 - Current
Getting Started Specialist
Microsoft
07.2023 - 06.2024
Customer Success Manager
uCloud
12.2021 - 06.2023
Upsell Representative
Google Workspace
04.2018 - 12.2021
Google Cloud Associate Engineering
Microsoft 365 Fundamentals
Google App Sheets
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