Daniel Gomez Rodriguez
San Salvador,SS
Summary
Proven in enhancing customer retention at Convergys, AT&T through expert negotiation and problem-solving skills. Excelled in a bilingual customer service role at Teleperformance, ensuring data confidentiality and high satisfaction rates. Skilled in multitasking and customer service, consistently surpassing targets by leveraging call center experience and empathetic communication.
Overview
13
13
years of professional experience
Work History
Bilingual Customer Service Representative
Teleperformance
San Salvador, Departamento de San Salvador
01.2020 - Current
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
Retention Agent
Convergys, AT&T
01.2012 - 10.2019
- Conducted follow-up calls with clients after issue resolution, ensuring satisfaction and gaining repeat business.
- Exceeded monthly retention targets consistently by employing effective negotiation tactics when dealing with unsatisfied clients.
- Prevented potential account cancellations by addressing customer complaints effectively and efficiently.
- Analyzed customer feedback to identify areas for improvement, implementing necessary changes for better results.
- Educated customers about product features and benefits during retention efforts, increasing their understanding of value propositions.
Education
High School Diploma -
Instituto Nacional Maestro Alberto Masferrer
San Salvador, El Salvador 05.2001 -
Skills
Call center experience
Multitasking
Caller Assistance
Problem-Solving
Payment Collection
Customer Service
Timeline
Bilingual Customer Service Representative
Teleperformance
01.2020 - Current
Retention Agent
Convergys, AT&T
01.2012 - 10.2019
High School Diploma -
Instituto Nacional Maestro Alberto Masferrer
05.2001 -
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