Summary
Overview
Work History
Education
Skills
Certification
Google Apps Certification
Timeline
Generic
Daniel Mata

Daniel Mata

Marketing And Business Administration (Recruitment And HR)
San Salvador,SS

Summary


I have a bachelors degree in Marketing and I'm almost done with my MBA. I've been working in the Human Resources and Recruitment. I've been doing massive hiring, administrative and staff positions.


I'm familiar on how to coordinate a Human Resources department and I've used tools oriented to this department such HRIS. Also in the recruitment field, I've been using several automated tracking systems software.


I can work with office 365 and Google Workspace. I have a technical background in hardware and software.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Specialist

OneLink BPO El Salvador Talent Acquisition
San Salvador, San Salvador
07.2021 - 11.2021
  • Screening process to evaluate and calibrate English Level
  • Send test and check results
  • Perform competency based interviews
  • Schedule interviews with operations
  • Create roster and gather new hire documentation.

Salvador Recruitment Coordinator

Fusion BPO El
San Salvador, San Salvador
03.2021 - 07.2021
  • Schedule activities to attract talent to the company (social media campaigns, branding activities at malls and English academies).
  • Standardization of the recruitment process (Creation of screening, HR Interview and OPS interview).
  • Develop a communication plan in order for recruitment and operations to be in sync.
  • Supervising Jr recruiters in the way they perform screenings and HR interviews.
  • Development of the recruitment center.

HR Recruiter

Sykes El Salvador
San Salvador, San Salvador
02.2020 - 03.2020
  • Screening process to evaluate english level
  • HR Interviews to review and see if the candidate meets with the requirements and profile
  • Setting up interviews with operations
  • Completing the recruitment process by sending the job details, training and payments.

Customer Service Representative

Sykes El Salvador
04.2018 - 01.2020
  • Check policy status
  • Solve customer issues
  • Replace vehicles Replace Lienholders and Mortgagees Send ID Cards Explain billing details Cancel policies

Paralegal

International advisors
03.2017 - 08.2017
  • Help customer to file asylum petitions to DHS
  • Translate documents (birth certificates, police documents and legal paperwork) from spanish to english and vice versa.
  • Help our lawyers to communicate with our customers and prepare them for her/his hearing.

Business Technical Support representative

Google Apps, Transactel, El Salvador
Telus
10.2012 - 04.2016
  • Troubleshoot technical issues from the core services of Google Apps for Business: Gmail, Google Drive, Google Sites, Calendar, Contacts and Groups for Business.
  • Help them with the DNS configuration in order for the service to work properly with our servers.
  • Assist them with billing inquiries.
  • Educate the customer to avoid them to have the same problem again.

Ad Intelligence Copywriter

Media Space Solutions
02.2012 - 10.2012
  • Gather information about pricing and spaces in newspapers and magazines.
  • Create advertising campaigns for specific geographical regions
  • Write ads for newspapers and magazines.

Email Support Representative

Telus International
10.2010 - 10.2012


  • Resolve problems with missing currency
  • Resolve problems related to rolling back game play issues iii.
  • Add virtual materials that were not added.

Technical Support Agent

Stream Global Services
08.2009 - 02.2010
  • To resolve any type of technical issue that the customer is having with the computer in one single phone call.
  • Help the customer to install replacement parts for desktop and laptop computers.
  • Select the correct part to replace so when the customer has it, it will fit on the computer and will not have to wait more time to have the computer working again.
  • Position upgrades for the computer for example a bigger hard drive, more RAM memory.

Live Voice Response Agent

Dell/Stream Global Services
06.2008 - 08.2009


  • Assist the customer with order status and, dispatches
  • Transfer the customer to the right department to solve any type of issue.
  • Treat the customer with a professional vocabulary and kindness.

Education

Colegio Cristiano Josue Bachiller General
01.2003 - 01.2005

Bachelor’s Degree - Marketing

Universidad Evangélica de El Salvador
01.2003 - 01.2005

MBA - undefined

Escuela Internacional de Negocios

Skills

HR and Recruitment Specialist

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Certification

Google Workspace

Google Apps Certification

I was certified as Google Workspace technical support representative for their apps (Gmail, Google Drive, Google Calendar)

Timeline

Specialist

OneLink BPO El Salvador Talent Acquisition
07.2021 - 11.2021

Salvador Recruitment Coordinator

Fusion BPO El
03.2021 - 07.2021

HR Recruiter

Sykes El Salvador
02.2020 - 03.2020

Customer Service Representative

Sykes El Salvador
04.2018 - 01.2020

Paralegal

International advisors
03.2017 - 08.2017

Google Workspace

12-2012

Business Technical Support representative

Google Apps, Transactel, El Salvador
10.2012 - 04.2016

Ad Intelligence Copywriter

Media Space Solutions
02.2012 - 10.2012

Email Support Representative

Telus International
10.2010 - 10.2012

Technical Support Agent

Stream Global Services
08.2009 - 02.2010

Live Voice Response Agent

Dell/Stream Global Services
06.2008 - 08.2009

Colegio Cristiano Josue Bachiller General
01.2003 - 01.2005

Bachelor’s Degree - Marketing

Universidad Evangélica de El Salvador
01.2003 - 01.2005

MBA - undefined

Escuela Internacional de Negocios

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Daniel MataMarketing And Business Administration (Recruitment And HR)