Daniel Reyes
San Salvador,El Salvador
Summary
A highly skilled professional with a strong foundation in effective communication, decision making, and attention to detail. Demonstrates exceptional written and verbal communication abilities, coupled with a talent for customer engagement and critical-thinking. Committed to time efficiency and leveraging product knowledge to drive success.
Overview
4
4
years of professional experience
Work History
Call Center Agent
The Office Gurus
La Libertad, El Salvador
08.2024 - Current
- Managed high volume of inbound calls, ensuring swift response times.
- Handled customer queries focused on first-call resolution.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Documented all phone interactions for record keeping and quality control purposes.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
Sales Representative
Great Health Works (Remote)
11.2023 - 07.2024
- Collected and processed payments.
- Resolved customer concerns promptly to maintain satisfaction.
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Placed customer orders, providing guidance on product delivery timeframes.
- Negotiated best-possible prices for maximized profit levels.
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
Outbound Sales Representative
The Office Gurus
La Libertad, El Salvador
10.2022 - 10.2023
- Answered customer enquiries with excellent customer service skills.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Handled customer queries focused on first-call resolution.
- Cold-called customers from assigned contact lists to build new business.
- Delivered excellent customer service whilst driving sales objectives.
- Maintained high level of product knowledge for effective sales pitches.
Customer Service Representative
Telus International El Salvador
08.2021 - 09.2022
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Answered customer telephone calls promptly and improved on-hold wait times.
Education
Diploma of Higher Education -
YMCA Nashville
Tennessee, USA 09.2019 - 06.2020
Bachelor of Business Administration -
Universidad Centroamericana José Simeón Cañas
San Salvador, El Salvador 03.2022 -
Skills
- Effective communication
- Decision making
- Attention to Detail
- Written and verbal communication
- Customer engagement
- Critical-thinking
- Time efficiency
- Product knowledge
Languages
Spanish
Native
English
Advanced
Accomplishments
- Team Lead University Program (The Office Gurus)
- Team Lead College Program (The Office Gurus)
Timeline
Call Center Agent
The Office Gurus
08.2024 - Current
Sales Representative
Great Health Works (Remote)
11.2023 - 07.2024
Outbound Sales Representative
The Office Gurus
10.2022 - 10.2023
Bachelor of Business Administration -
Universidad Centroamericana José Simeón Cañas
03.2022 -
Customer Service Representative
Telus International El Salvador
08.2021 - 09.2022
Diploma of Higher Education -
YMCA Nashville
09.2019 - 06.2020
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