DAVID ERNESTO PEREZ PORTILLO
Senior Virtual Assistant
San Salvador
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering years of experience providing quality administrative support to clients.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Virtual Assistant
Max Home Inspections
06.2023 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
Health Care Intake Coordinator
Affinity CN
08.2022 - 03.2023
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Customer Service Representative
Telus International
11.2016 - 03.2022
- I had the pleasure to be part of a warranty company where I had to file claims for issues customer had and help them.
- Also became a claim manager which the main goal was to follow up with the customer and provide a resolution in a timely manner.
- As well providing a good customer service over the phone and make sure to provide a proper resolution or answer to the customer.
- Also during this time I was able to be part of a telephone company, where I was on title to provide customer service and also make sales of different devices they have.
Sales and Customer Service Representative
Teleperformance
11.2015 - 09.2016
- I was on title of providing customer service and make reservations for the customers that decided to get a room in one of the hotels that this hotel chain has.
Education
BACHELOR DEGREE - bilingual degree
INSTITUTO TECNICO EXSAL
01.2014 - 11.2015
Skills
Customer service
Microsoft office
Data entry
Problem-solving
Team collaboration
Database maintenance
Attention to detail
Calendar management
File organization
Task prioritization
Verbal and written communication
Multitasking and organization
Activities
I like to work hard with my team so we can achieve our goals. In my free time, I like to learn new things that help to improve my performance.
Timeline
Virtual Assistant
Max Home Inspections
06.2023 - Current
Health Care Intake Coordinator
Affinity CN
08.2022 - 03.2023
Customer Service Representative
Telus International
11.2016 - 03.2022
Sales and Customer Service Representative
Teleperformance
11.2015 - 09.2016
BACHELOR DEGREE - bilingual degree
INSTITUTO TECNICO EXSAL
01.2014 - 11.2015
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