David Guzmán
Customer And Tech Support Specialist / Logistics Coordinator Assistant
San Salvador,SS
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, and customer service best practices.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Intake Specialist / Back Office Agent (OneCall)
Cognizant El Salvador
San Salvador, Departamento de San Salvador
09.2022 - Current
- Setting appointments for injured workers' therapies.
- Communicate with different clinics to improve patient care continuity.
- Document accurate and up-to-date records for anyone involved in the patient´s record (Insurance company, Doctor, Employer, etc)
Logistic Coordinator Assistant
External Contributor / Personal Bussiness
San Salvador, Departamento de San Salvador
01.2005 - Current
- Coordinate with brokers to ensure compliance and avoid delays.
- Kept in regular contact with delivery drivers to maintain updates on order statuses and promptly communicate with customers in case of shipment delays.
- Monitor inventories in different warehouses, ordering different equipment for large events.
Customer Service Rep / Back Office Agent
Telus El Salvador (Ride With Via)
San Salvador, Departamento de San Salvador
12.2020 - 02.2022
- Handled high-volume telephone calls or chats to address and resolve customer queries.
- Managed fleet operations, scheduling maintenance and repairs to minimize downtime and maintain efficiency.
- Implemented a real-time vehicle tracking system, improving delivery times and customer satisfaction.
Customer Service Rep. / Temporary Supervisor
Teleperformance El Salvador (Kohl's)
San Salvador, Departamento de San Salvador
01.2017 - 01.2021
- Handled high-volume telephone calls to address and resolve customer queries.
- Coordinated training and mentoring for team members, maintaining skilled and well-performing groups.
- Organized staff meetings to discuss targets, celebrate achievements, and address concerns.
Retention Agent
Focus El Salvador (Time Warner Cable)
San Salvador, Departamento de San Salvador
11.2015 - 08.2016
- Prevented potential account cancellations by addressing customer complaints effectively and efficiently.
Tech Support Representative
Sykes El Salvador (SONY)
San Salvador, Departamento de San Salvador
11.2013 - 04.2015
- Provided technical support to clients, resolving issues promptly to maintain high satisfaction levels.
- Translate manuals for different electronic devices.
Customer Service Representative
Stream Global Services (Dish Network)
San Salvador, Departamento de San Salvador
11.2011 - 08.2012
- Handled high-volume telephone calls to address and resolve customer queries.
- Provided technical assistance to customers via phone, email, and chat, resolving issues efficiently.
Education
Some College (No Degree) - Hardware´s Engineering
Universidad Tecnologica De El Salvador
San Salvador, El Salvador 01.2008 - 12.2008
High School Diploma -
Liceo Leonardo Azcúnaga
San Salvador, El Salvador 01.2006 - 11.2007
Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid sick leaveTimeline
Intake Specialist / Back Office Agent (OneCall)
Cognizant El Salvador
09.2022 - Current
Customer Service Rep / Back Office Agent
Telus El Salvador (Ride With Via)
12.2020 - 02.2022
Customer Service Rep. / Temporary Supervisor
Teleperformance El Salvador (Kohl's)
01.2017 - 01.2021
Retention Agent
Focus El Salvador (Time Warner Cable)
11.2015 - 08.2016
Tech Support Representative
Sykes El Salvador (SONY)
11.2013 - 04.2015
Customer Service Representative
Stream Global Services (Dish Network)
11.2011 - 08.2012
Some College (No Degree) - Hardware´s Engineering
Universidad Tecnologica De El Salvador
01.2008 - 12.2008
High School Diploma -
Liceo Leonardo Azcúnaga
01.2006 - 11.2007
Logistic Coordinator Assistant
External Contributor / Personal Bussiness
01.2005 - Current
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