Summary
Overview
Work History
Education
Skills
QUALIFICATIONS
Timeline
Generic

DAYSI SUSANA MORALES MAJANO

Ilopango

Summary

Dynamic telemarketing professional with over 8 years of experience in customer engagement and sales, specializing in inbound and outbound calls across telecommunications and retail sectors. Proven track record of clear communication and exceptional interpersonal skills, complemented by strong computer proficiency. Recognized for reliability and adaptability, with a swift ability to learn and implement new strategies effectively. Committed to driving team success and contributing to organizational growth through proactive problem-solving and effective time management.

Overview

7
7
years of professional experience

Work History

Sales Representative

FUSION BPO SERVICE
02.2022 - 06.2023
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Appointment Setter

IBPO INTERNATIONAL
04.2021 - 01.2022
  • Set appointments with salespeople and potential customers.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.

Finance Assistant

TELEPERFORMANCE
03.2020 - 01.2021
  • Supported the finance team by processing invoices and expense claims promptly and accurately.
  • Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.

Inside Sales Representative

ATENTO
09.2019 - 01.2020
  • Answered customers' questions regarding products, prices, and availability.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.

Customer Service Representative

FOCUS SERVICES
03.2018 - 07.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

FUSION BPO SERVICE
05.2016 - 01.2017
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Central High School

Medical Terminology

Maricopa Skills Center

Skills

Bilingual Spanish / English

QUALIFICATIONS

ENTERY LEVEL CUSTOMER SERVICE AND RELATIONS PROBLEM SOLVING SKILLS, DETAIL ORIENTED, MULTITASK, FILING, POSITIVE ATTITUDE, TEAM PLAYER, GOOD PEOPLE SKILLS, RESPECTFUL AND RESPONSIBLE, PROBLEM SOLVING SKILLS, FINANCIAL SKILLS

Timeline

Sales Representative

FUSION BPO SERVICE
02.2022 - 06.2023

Appointment Setter

IBPO INTERNATIONAL
04.2021 - 01.2022

Finance Assistant

TELEPERFORMANCE
03.2020 - 01.2021

Inside Sales Representative

ATENTO
09.2019 - 01.2020

Customer Service Representative

FOCUS SERVICES
03.2018 - 07.2019

Customer Service Representative

FUSION BPO SERVICE
05.2016 - 01.2017

Medical Terminology

Maricopa Skills Center

High School Diploma -

Central High School
DAYSI SUSANA MORALES MAJANO