DAYSI SUSANA MORALES MAJANO
Ilopango
Summary
Dynamic telemarketing professional with over 8 years of experience in customer engagement and sales, specializing in inbound and outbound calls across telecommunications and retail sectors. Proven track record of clear communication and exceptional interpersonal skills, complemented by strong computer proficiency. Recognized for reliability and adaptability, with a swift ability to learn and implement new strategies effectively. Committed to driving team success and contributing to organizational growth through proactive problem-solving and effective time management.
Overview
7
7
years of professional experience
Work History
Sales Representative
FUSION BPO SERVICE
02.2022 - 06.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Appointment Setter
IBPO INTERNATIONAL
04.2021 - 01.2022
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
Finance Assistant
TELEPERFORMANCE
03.2020 - 01.2021
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
Inside Sales Representative
ATENTO
09.2019 - 01.2020
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Customer Service Representative
FOCUS SERVICES
03.2018 - 07.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
FUSION BPO SERVICE
05.2016 - 01.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Central High School
Medical Terminology
Maricopa Skills Center
Skills
Bilingual Spanish / English
QUALIFICATIONS
ENTERY LEVEL CUSTOMER SERVICE AND RELATIONS PROBLEM SOLVING SKILLS, DETAIL ORIENTED, MULTITASK, FILING, POSITIVE ATTITUDE, TEAM PLAYER, GOOD PEOPLE SKILLS, RESPECTFUL AND RESPONSIBLE, PROBLEM SOLVING SKILLS, FINANCIAL SKILLS
Timeline
Sales Representative
FUSION BPO SERVICE
02.2022 - 06.2023
Appointment Setter
IBPO INTERNATIONAL
04.2021 - 01.2022
Finance Assistant
TELEPERFORMANCE
03.2020 - 01.2021
Inside Sales Representative
ATENTO
09.2019 - 01.2020
Customer Service Representative
FOCUS SERVICES
03.2018 - 07.2019
Customer Service Representative
FUSION BPO SERVICE
05.2016 - 01.2017
Medical Terminology
Maricopa Skills Center
High School Diploma -
Central High School