Dennys Ramos
Medical Interpreter & Administrative Assistant
El Salvador
Summary
Dedicated and credentialed bilingual professional with extensive, multi-sector experience in healthcare insurance management, technical support, and clinical administration. Proven expertise in regulatory compliance, particularly HIPAA and ABA/BACB standards, having designed and maintained bilingual client onboarding and policy documentation aligned with Florida state law.
Skilled in the full revenue cycle, including the execution of insurance claims and pre-authorization requests (using CPT and ICD-10 coding), provider credentialing, and resolving complex eligibility discrepancies and claims escalations. Highly proficient in leadership and team training, process optimization, and administering SaaS tools such as Salesforce and Availity
Overview
4
4
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Medical Assistant
WOW ABA THERAPY
08.2025 - Current
- Designed and maintained bilingual onboarding, consent, and policy documentation in compliance with HIPAA, BACB, and Florida state regulations.
- Managed client intake and insurance processes, including updates, caregiver manuals, and digital form delivery.
- Collaborated with BCBAs, administrative staff, and leadership to align documentation with clinical and operational standards.
- Developed fillable, culturally responsive forms and communication templates to improve family engagement and onboarding efficiency.
- Maintained provider insurance credentials and ensured ongoing compliance with payer requirements.
- Supported compliance audits and policy revisions to reflect evolving legal and ethical standards.
- Translated and localized materials for Spanish-speaking families to promote clarity, inclusivity, and accessibility.
Medical Interpreter
One World Global Services
05.2025 - Current
- Provided real-time Spanish–English interpretation for a range of medical settings, including primary care, dental, mental health, and emergency services.
- Ensured accurate, confidential, and culturally sensitive communication between patients and healthcare professionals.
- Interpreted complex medical terminology, treatment plans, and insurance information with clarity and professionalism.
- Supported patient comprehension of diagnoses, procedures, and follow-up instructions in full compliance with HIPAA standards.
- Collaborated with multidisciplinary care teams to promote smooth, respectful, and equitable patient experiences across diverse healthcare environments.
- Managed approximately 40 incoming calls per day
Medical Interpreter
Interactive Contact Center
11.2024 - 06.2025
- Interpreted in Real-Time: Provided live, precise Spanish-English interpretation for many healthcare needs, like doctor visits, dentist appointments, and mental health sessions.
- Privacy and Rules: Followed all HIPAA privacy rules closely and kept patient information confidential while working fast in a remote setting.
- Clear Communication: Clearly translated difficult medical words and detailed insurance information with care and cultural respect.
- Connected Patients and Doctors: Acted as a key connection to make sure patients and healthcare providers had accurate and private conversations.
Insurance Supervisor
Cigna
02.2022 - 01.2024
- Escalation and Case Management: Managed complex insurance cases and high-priority escalations, effectively resolving eligibility discrepancies and claims issues for U.S.-based clients.
- Leadership and Training: Supervised and trained Tier 1 agents, providing comprehensive coaching on professional communication, adherence to escalation protocols, and claims processing best practices.
- Claims Processing & Compliance: Manually adjusted medical and dental claims utilizing CPT and ICD-10 codes, ensuring data accuracy and strict compliance with HIPAA regulations.
- Operational Support: Handled advanced medical and dental billing inquiries, and delivered remote technical support.
- Process Improvement: Conducted targeted audits and coordinated process improvement projects aimed at streamlining workflows, enhancing service quality, and optimizing team efficiency.
- Data Security: Maintained strict confidentiality while expertly managing sensitive patient data across internal and external teams.
Education
Technical - Gastronomy
ITCA FEPADE
El Salvador, El Salvador 05.2001 -
High School Diploma -
COLEGIO CEREN
El Salvador, El Salvador 05.2001 -
Skills
Medical terminology
Patient-focused care
Data entry
Patient flow management
Inventory management
Customer service
Medical terminology knowledge
Medical billing
Medical office administration
HIPAA compliance
Electronic medical records
Patient scheduling
Clinical documentation
Appointment setting
Medical billing and coding
Insurance verification
Fluent in [Spanish]
Complex Problem-solving
EMR / EHR
Medical records management
Electronic health records
Insurance claims
Professionalism and ethics
Healthcare software proficiency
Certification
CERTIFICATE OF HIPAA WORKFORCE PROFICIENCY
Timeline
Medical Assistant
WOW ABA THERAPY
08.2025 - Current
Medical Interpreter
One World Global Services
05.2025 - Current
CERTIFICATE OF HIPAA WORKFORCE PROFICIENCY
12-2024
ERTIFICATE OF CMS FRAUD WASTE AND ABUSE PROFICIENCY
12-2024
Medical Interpreter
Interactive Contact Center
11.2024 - 06.2025
Insurance Supervisor
Cigna
02.2022 - 01.2024
Technical - Gastronomy
ITCA FEPADE
05.2001 -
High School Diploma -
COLEGIO CEREN
05.2001 -